Customer Services Supervisor

Opportunity Review: Customer Services Supervisor (Babcock International - Wareham, Dorset)

Babcock International is seeking a motivated and experienced Customer Services Supervisor to join their team at the Bovington, Dorset site. This full-time, permanent role offers a competitive salary of £39,100 plus an attractive benefits package, presenting a significant opportunity for career advancement within a renowned organization.

What Makes This Role Stand Out?

This is more than just a supervisory position; it's an opportunity to contribute to Babcock's mission of creating a safe and secure world. As a Customer Services Supervisor, you will be instrumental in ensuring delivery teams are well-equipped and supported to achieve their objectives. Your leadership will directly impact operational efficiency and staff productivity.

Key advantages for potential candidates include:

• Leadership and Development: You will have the chance to lead by example, directly managing the employee lifecycle, from recruitment to exit. This role provides extensive experience in employee relations, policy implementation, and contributing to strategic site planning, fostering strong leadership skills.
• Impactful Contribution: Your work will be critical in enabling teams to deliver on crucial outcomes, aligning with Babcock's overarching mission. This offers a sense of purpose and tangible impact.
• Comprehensive Benefits Package: Babcock offers a robust benefits scheme designed to support your overall wellbeing. This includes:
  • Generous holiday allowance.
  • A matched contribution pension scheme with life assurance.
  • Access to Aviva DigiCare+ for digital GP services, annual health checks, and nutritional consultations.
  • Employee share scheme and shopping savings portal.
  • Payment of professional fees.
  • Opportunities for holiday trading and paid leave for volunteering ('Be Kind Day').
  • Excellent development opportunities and an employee assistance programme.
• Career Growth: Babcock emphasizes continuous learning and development, providing excellent opportunities for professional growth within the organization.

Key Considerations for Your Career Path:

To excel in this role and to maximize its potential for your career, consider the following:

• Essential Experience: Candidates should possess strong proficiency in PC use, including data management and reporting tools such as Microsoft Office, SharePoint, ERP systems, JAMES, and Clarity. Proven experience in leading and managing individuals and teams is crucial, as is a solid background in customer service and stakeholder engagement.
• Educational Foundation: The role requires an education to Level 2 standard within the National Qualifications Framework (NQF), such as a Level 2 NVQ or equivalent qualifications like GCSE Grade 9–4 (A*–C) or O Level A–C.
• Security Clearance: A critical requirement for this position is the ability to achieve and maintain Standard (BPSS) security clearance. Candidates should be aware that nationality, place of birth, citizenship, and residency may affect eligibility for security clearance.
• On-Site Presence: This is a full-time role requiring 37 hours per week, based at the Bovington, Dorset site. Candidates should be comfortable with this on-site commitment.
• Alignment with Babcock's Values: Demonstrating a consistent alignment with Babcock Principles and values will be key to success and integration within the team.

This Customer Services Supervisor role at Babcock International offers a rewarding career path for individuals who are adept at leadership, possess strong operational skills, and are committed to contributing to a secure and thriving environment. The comprehensive benefits and emphasis on development make it an attractive prospect for those looking to advance their careers.