Customer Team Member reference: 1060760

We're excited to present an opportunity for a Customer Team Member at Co-op, located at 163 Long Lane Holbury, Southampton, SO45 2NZ. This role offers a part-time contract of 12 hours per week with the potential for regular overtime, providing a stable and permanent position within a well-established organization.

This position is ideal for individuals seeking a role with a strong focus on customer service, community engagement, and hands-on operational tasks. The Co-op is renowned for its commitment to fairness, community support, and colleague well-being, making this a compelling opportunity for those who value these principles.

Key Advantages for Potential Candidates:

• Attractive Benefits Package: Co-op offers an impressive array of benefits, including 31 days of holiday (pro-rata for part-time colleagues), a pension scheme with up to a 10% employer contribution, and virtual healthcare services for you and your family.
• Generous Staff Discount: Enjoy a significant 30% discount on all Co-op products in-store, plus 10% discounts on other brands, offering substantial savings on your shopping.
• Career Development and Training: Full, paid training is provided, along with dedicated support for personal development and career progression. This ensures you'll be well-equipped to excel in your role and grow within the Co-op.
• Financial Wellbeing Support: Access to "Stream," a money management app, allows you to draw on a percentage of your earned pay as needed, providing valuable financial flexibility.
• Comprehensive Wellbeing Support: Beyond healthcare, Co-op provides a 24/7 employee assistance service and market-leading policies designed to support colleagues through various life events.
• Community Focused Environment: As a Customer Team Member, you'll play a vital role in supporting your local community through various activities and events, fostering a sense of purpose and connection.
• Flexible Working Potential: While the role requires early mornings from 5 am and includes weekends, the specific working pattern is a discussion point at the interview, allowing for some flexibility. Regular overtime opportunities are also available.
• Modern Application Process: You can apply conveniently using your mobile device without the need for a CV, making the application process accessible and straightforward.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to the potential for working before 6 am or after 10 pm, as well as other business-related needs.
• Early Morning and Weekend Availability: The role requires a commitment to early morning shifts starting from 5 am, and it includes working weekends. These specific working patterns will be discussed further during the interview process.
• Varied Responsibilities: Beyond customer service at the tills and on the shop floor, your duties will include tasks such as re-stocking shelves, cleaning, and working in the in-store bakery. A willingness to embrace a diverse range of tasks is essential.
• Shift Rotas: Rotas are shared three weeks in advance and are accessible via mobile, providing good visibility for planning.
• Application Assessments: The application process includes two online assessments that will take approximately 20 minutes to complete.

This role is perfectly suited for individuals with a genuine care for customers, strong interpersonal skills, and a positive, adaptable approach to problem-solving. If you are looking for a role within a company that values its people, fosters a supportive environment, and offers tangible benefits and career opportunities, then this Customer Team Member position at Co-op is certainly worth exploring.