Customer Support Partner reference: R-183980

Your Next Career Move: Customer Support Partner at John Lewis & Partners

Are you a natural problem-solver with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic environment where no two days are the same? If so, the Customer Support Partner role at John Lewis & Partners in Oxford could be the perfect fit for your career journey.

This is more than just a customer service position; it's an opportunity to be at the forefront of the renowned John Lewis brand, embodying their commitment to trust, quality, and unparalleled service. As a Customer Support Partner, you will be empowered to make a tangible difference in customers' lives, resolving their queries and ensuring their satisfaction.

Key Advantages for Aspiring Professionals:

• Be a Brand Ambassador: Represent a cherished and trusted UK brand, contributing to its esteemed reputation.
• Diverse Responsibilities: Engage with a wide array of customer needs, from financial services like JL Money and Partnership Credit Cards to managing lost property and general inquiries. This variety ensures continuous learning and skill development.
• Empowered Problem-Solving: You'll be encouraged to be self-motivated and seek the right outcomes for customers, acting as a first point of resolution with compassion and respect.
• Comprehensive Training: While previous customer-facing experience is welcomed, John Lewis & Partners provides all the necessary training to ensure you can perform at your best. This is an excellent opportunity for those looking to build a foundation in customer support.
• Supportive Team Environment: You'll have the chance to support colleagues and coach others on services, fostering a collaborative and growth-oriented atmosphere.
• Employee Ownership & Rewards: As a Partner in the UK's largest employee-owned business, you'll share in the rewards and successes of the company, fostering a true sense of belonging and shared purpose.
• Career Growth Potential: This role offers a pathway within a respected organization, with opportunities to learn and develop your skills within the retail and customer service sectors.

Key Considerations for Your Career Path:

• Age Requirement: Due to the nature of the role and financial legislation, candidates must be 18 years or older.
• Technical Proficiency: Strong computer skills and the ability to navigate multiple software systems are essential.
• Organizational Prowess: Excellent administrative and organizational skills, coupled with a keen eye for detail and compliance, are critical.
• Communication Excellence: The ability to communicate logically and effectively is paramount for resolving customer issues.
• Flexible Working: The role offers part-time hours, with specific shifts detailed for each vacancy. Discuss your work-life balance needs with the hiring manager to explore potential flexible working arrangements.
• Pre-Employment Vetting: Be aware that some roles may be subject to pre-employment vetting, including potential DBS checks and financial probity checks. Prompt completion of vetting documents is encouraged.
• Proactive Application: Vacancies can close early due to high applicant interest, so applying as soon as possible is recommended.

The Customer Support Partner role at John Lewis & Partners is an exciting prospect for individuals who are dedicated to customer satisfaction, possess strong interpersonal and organizational skills, and are eager to contribute to a unique and rewarding employee-owned business. Embrace this chance to grow your career within a company that values its people and its customers.