Customer Support Partner reference: R-184163

Unlock Your Potential as a Customer Support Partner at John Lewis & Partners

Are you passionate about delivering exceptional customer experiences and thrive in a dynamic environment? This Customer Support Partner role at John Lewis & Partners presents a compelling opportunity for individuals seeking a career where they can truly make a difference. As a Partner-led organization, John Lewis & Partners emphasizes a unique service approach that sets them apart, offering a rewarding environment for dedicated professionals.

Why This Role is a Career Advantage:

• Impactful Customer Interaction: You'll be at the forefront of customer engagement, handling a diverse range of queries and issues, from financial services like JL Money and Partnership Credit Cards to managing lost property and providing support at our Bureau de Change. This breadth of responsibility ensures you'll gain multifaceted customer service experience.
• Empowerment and Autonomy: The role encourages you to be self-motivated and proactive, empowering you to seek out solutions and achieve positive outcomes for customers. This autonomy fosters a sense of ownership and personal growth.
• Brand Ambassadorship: Representing a trusted and cherished brand like John Lewis is a significant career highlight. You'll be instrumental in upholding the company's reputation for quality and service.
• Continuous Learning and Development: While previous customer-facing experience is welcomed, John Lewis & Partners provides comprehensive training. This commitment to your development means you'll be equipped to excel in your role, regardless of your prior experience.
• Team Collaboration and Support: You'll have opportunities to support colleagues and even coach other Partners on services and customer handling. This collaborative aspect contributes to a supportive work environment and enhances your leadership potential.
• Competitive Compensation and Benefits: The role offers a competitive hourly rate of £12.40 on a permanent contract, with flexible part-time hours available, including evenings and weekends.
• Partner Ownership and Rewards: As part of the UK's largest employee-owned business, you're not just an employee; you're a Partner. This ownership model means you share in the company's successes and rewards, fostering a strong sense of belonging and collective achievement.

Key Considerations for Aspiring Candidates:

• Age Requirement: Due to the nature of financial services and legislation, candidates must be 18 years or older to be considered for this role.
• Adaptability and Problem-Solving: The varied nature of customer queries, including complaints, requires strong problem-solving skills, a calm demeanor, and the ability to approach situations with compassion and respect.
• Technical Proficiency: Excellent computer skills and the ability to navigate multiple software systems are essential for efficient task management.
• Organizational Acumen: Strong administrative and organizational skills, coupled with meticulous attention to detail and a commitment to compliance, are crucial for success.
• Communication Excellence: The ability to communicate clearly, logically, and effectively with customers and colleagues is paramount.
• Flexible Work Availability: The part-time contracts require availability for some evening and weekend work, between the hours of 09:00 and 20:10.
• Vetting Processes: Be aware that some roles may be subject to pre-employment vetting, including potential DBS checks and financial probity checks. Prompt completion of any required documentation is encouraged.

This Customer Support Partner position offers a unique pathway for individuals who are dedicated to outstanding customer service and eager to be part of a forward-thinking, employee-owned organization. Embrace the opportunity to grow, contribute, and thrive as a valued Partner.