Customer Team Leader reference: 1055690

Review: Customer Team Leader Opportunity at Co-op

This Customer Team Leader position at Co-op presents an exciting opportunity for individuals looking to step into a leadership role within a respected and community-focused organisation. If you are passionate about customer service, enjoy working with people, and are seeking a role that offers both responsibility and excellent benefits, this could be an ideal next step in your career.

Advantages for Potential Candidates:

• Career Development & Training: Co-op offers full, paid training and dedicated support for your personal development and career progression. This is a significant advantage for those looking to build their leadership skills and advance within the retail sector.
• Comprehensive Benefits Package: Beyond the hourly pay, successful candidates will enjoy a generous benefits package including 36 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contributions, and a substantial 30% discount on all Co-op products.
• Wellbeing Support: Co-op demonstrates a strong commitment to employee wellbeing, offering access to virtual healthcare services for you and your family, as well as a 24/7 employee assistance service. This highlights a supportive employer who values its staff's holistic health.
• Flexible Working: The role offers 16-30 hours per week with regular overtime, and a variety of shifts that are discussed at interview. This flexibility can be a major advantage for those balancing work with other commitments.
• Community Focus: Co-op's long-standing commitment to its members and communities is a core part of its identity. This role offers the chance to be part of a business that actively engages with and supports local areas.
• Modern Application Process: The ability to apply using a mobile device with no CV needed is a testament to Co-op's commitment to accessibility and a streamlined application experience.

Key Considerations for Your Career Path:

• Leadership Responsibilities: As a Customer Team Leader, you will be expected to coach and supervise other team members, deputise for the Store Manager, and take ownership of store operations. This role requires a proactive and responsible individual.
• Varied Working Pattern: The requirement for varied shifts, including early mornings, late evenings, and weekends, necessitates a degree of flexibility. Candidates should be comfortable with this dynamic schedule.
• Age Requirement: Due to the nature of the role, including authorising age-related sales, candidates must be 18 years or over.
• Hands-On Role: While leadership is key, the role also involves practical tasks such as re-stocking shelves and cleaning. This means a willingness to be hands-on is essential.
• Continuous Learning: The emphasis on developing team capabilities and leading change suggests a dynamic environment where continuous learning and adaptability are valued.

In summary, this Customer Team Leader role at Co-op offers a compelling blend of leadership development, robust benefits, and a commitment to employee wellbeing within a values-driven organisation. It's an excellent opportunity for individuals seeking to grow their management experience while contributing to a business with a strong community ethos.