Customer Team Leader reference: 1061657

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This review offers insights into the Customer Team Leader position at Co-op, highlighting key aspects for prospective candidates considering their career development.

Customer Team Leader Opportunity at Co-op

Co-op is seeking dedicated individuals to join their team as Customer Team Leaders in Chippenham. This role presents an excellent opportunity for those looking to step into a leadership position within a reputable and community-focused organization.

Advantages for Aspiring Leaders:

• Career Development & Training: Co-op offers comprehensive, paid training and dedicated support for your personal and career progression. This means you'll be equipped with the skills and knowledge needed to succeed and advance within the company.
• Leadership Experience: As a Customer Team Leader, you'll gain hands-on experience in supervising and coaching Customer Team Members, deputizing for the Store Manager, and taking ownership of store operations. This is a fantastic stepping stone for those aspiring to higher management roles.
• Community Impact: The role involves building relationships and actively participating in the local community, aligning with Co-op's long-standing commitment to making things fairer for its members and the areas they serve.
• Attractive Benefits Package: Beyond the hourly pay of £13.99 for 24 hours per week with regular overtime, Co-op provides a robust benefits package including:
  • 36 days of holiday (pro-rata for part-time colleagues).
  • A pension scheme with up to a 10% employer contribution.
  • Access to virtual healthcare services for you and your family, covering GP appointments, mental health support, and more.
  • A 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
  • Stream, a money management app allowing access to a percentage of earned pay.
  • A 24/7 employee assistance service.
  • A cycle-to-work scheme.
• Flexible Working & Work-Life Balance Support: While shifts are varied (including early mornings, afternoons, late evenings, and weekends), rotas are shared three weeks in advance and accessible via your mobile. Co-op also offers market-leading policies to support colleagues through significant life events.
• Inclusive Environment: Co-op is committed to building diverse and inclusive teams and welcomes applications from all backgrounds, offering support for any adjustments needed during the recruitment process.

Key Considerations for Candidates:

• Age Requirement: Applicants must be 18 or over due to the need to authorize age-related sales.
• Shift Flexibility: The working pattern involves varied shifts, including early mornings and late evenings, as well as weekends. Candidates should be comfortable with this flexibility and discuss their availability at the interview.
• Hands-On Approach: While leadership is a core component, the role also requires a willingness to actively participate in day-to-day store operations, such as restocking shelves and maintaining store cleanliness.
• Application Process: The application process is streamlined and does not require a CV. It involves completing two online assessments, which should take approximately 20 minutes.
• Commitment to Customers & Team: The ideal candidate will possess a genuine care for customers and members, strong people skills, and the ability to balance leading a team with supporting them on the shop floor.

This Customer Team Leader role at Co-op offers a compelling blend of leadership development, valuable benefits, and the chance to contribute to a socially responsible business. For individuals seeking a role that fosters growth and community connection, this opportunity warrants serious consideration.