Customer Team Leader reference: 1058301

Are you looking for a leadership role with a strong community focus and excellent employee benefits? The Customer Team Leader position at Co-op offers a fantastic opportunity for individuals eager to develop their leadership skills while making a tangible difference. This role, based in Greenock, provides a pathway to growth within a respected organisation.

Advantages for Potential Candidates:

• Career Development & Training: Co-op is committed to your professional growth. You'll receive full, paid training and dedicated support to help you advance your career. This role is ideal for those looking to hone their coaching, supervision, and management skills.
• Exceptional Benefits Package: Beyond a competitive hourly wage of £13.99, Co-op offers an impressive array of benefits designed to support your well-being. These include a generous 36 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contributions, access to virtual healthcare services for you and your family, and a substantial 30% discount on all Co-op products.
• Work-Life Balance & Flexibility: While the contract is for 16 hours per week, there is regular overtime available, offering flexibility to increase your hours. The varied shift patterns, including afternoons, late evenings, and weekends, are discussed at interview, allowing for a discussion to find a workable schedule. Rotas are shared three weeks in advance and are accessible via mobile.
• Meaningful Work & Community Impact: As a Customer Team Leader, you'll be instrumental in delivering excellent customer service and embodying Co-op's long-standing commitment to fairness and community. You'll have the opportunity to build relationships and get involved in local community initiatives.
• Supportive Workplace Culture: Co-op prioritizes the well-being of its colleagues, offering support for physical, mental, and financial health. They also provide market-leading policies to assist through significant life events.
• Modern Application Process: The ability to apply via mobile device without needing a CV simplifies the initial application, making it accessible and convenient.

Key Considerations for Candidates:

• Leadership Responsibilities: This role requires you to lead, coach, and supervise a team of Customer Team Members. You will also deputise for the Store Manager, indicating a level of trust and responsibility.
• Varied Duties: Beyond leadership, you'll be hands-on with a range of tasks, including delivering great customer service, re-stocking shelves, and maintaining store cleanliness. A willingness to "roll up your sleeves" is essential.
• Age Requirement: Applicants must be 18 years or older due to the need to authorise age-related sales.
• Shift Flexibility: While shifts are varied, open communication at the interview stage is key to ensuring the working pattern aligns with your needs.
• Problem-Solving & Organisation: Success in this role hinges on strong organisational skills and the ability to effectively solve problems that arise in a busy retail environment.
• Inclusive Environment: Co-op is dedicated to building diverse teams and fostering an inclusive workplace. They welcome applications from all backgrounds and offer adjustments to the recruitment process for candidates with disabilities.

In summary, the Customer Team Leader position at Co-op is an excellent stepping stone for individuals seeking to combine leadership development with a role that positively impacts customers and communities. The comprehensive benefits package and commitment to employee well-being make this a truly attractive opportunity for career-minded individuals.