Customer Team Leader reference: 1058216

Are you a motivated individual with a passion for excellent customer service and a desire to step into a leadership role? This Customer Team Leader position at Co-op presents a fantastic opportunity to grow your career within a values-driven organisation. Read on to discover how this role can align with your professional aspirations.

The Customer Team Leader role, based at 12 Main Street, Crawcrook, NE40 4ND, offers a competitive pay rate of £13.99 per hour. This is a permanent, part-time position, with contracted 16 hours per week. A key advantage for ambitious candidates is the availability of regular overtime, providing flexibility to increase your working hours and earnings.

Key Advantages for Aspiring Leaders:

• Career Development & Training: Co-op is committed to your growth. You'll receive full, paid training and dedicated support to help you progress your career. This role is an excellent stepping stone for those looking to gain valuable leadership experience.
• Leadership Experience: You'll be instrumental in coaching and supervising Customer Team Members, deputising for the Store Manager, and fostering an inclusive team environment. This hands-on experience is invaluable for developing strong leadership skills.
• Comprehensive Benefits Package: Beyond the hourly rate, Co-op offers a robust benefits package designed for your wellbeing and financial security. This includes a generous 36 days of holiday (pro-rata for part-time colleagues), a pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family.
• Employee Discount: Enjoy a significant 30% discount on all Co-op products in-store, along with 10% discounts on other brands, offering tangible savings.
• Work-Life Balance & Flexibility: While the role requires flexibility, Co-op understands the importance of planning. Rotas are shared three weeks in advance and are accessible on your phone, aiding in managing your personal commitments.
• Values-Driven Organisation: Co-op has a long-standing commitment to fairness and community. Joining them means becoming part of an organisation that genuinely cares about its colleagues' wellbeing, offering support for physical, mental, and financial health, as well as market-leading policies for life events.

Key Considerations for Candidates:

• Age Requirement: Due to the nature of authorising age-related sales, applicants must be aged 18 or over.
• Shift Flexibility: The role involves varied shifts, including early mornings, afternoons, late evenings, and weekends. These will be discussed further at the interview, so candidates should be prepared to confirm their availability and preferences.
• Application Process: A streamlined application process is available, with the ability to apply using your mobile device and no CV needed. However, be aware that the process includes two online assessments that will take approximately 20 minutes to complete.
• Commitment to Diversity & Inclusion: Co-op is dedicated to building diverse teams and creating inclusive environments. They welcome applications from all backgrounds and offer reasonable adjustments during the recruitment process for candidates with disabilities, including participation in the Disability Confident scheme.

This Customer Team Leader position offers a compelling blend of leadership development, employee benefits, and a supportive work environment. If you are looking to make a tangible impact, support your community, and take the next step in your retail leadership journey, this role at Co-op could be an excellent fit for your career path.