Customer Team Leader reference: 1058514

Embark on a fulfilling career journey as a Customer Team Leader at Co-op, a role that offers not just a position, but a pathway to growth and a chance to truly make a difference within your community.

This is an exciting opportunity for individuals who are passionate about delivering exceptional customer service and developing their leadership skills. As a Customer Team Leader, you'll be instrumental in supporting and coaching your team, ensuring the smooth operation of the store, and acting as a key point of contact for customers. The role is permanent, part-time (30 hours per week with potential for overtime), and offers a competitive hourly pay of £13.99. The varied shift patterns, including early mornings, afternoons, late evenings, and weekends, provide flexibility and will be discussed at interview, allowing you to find a schedule that best suits your lifestyle.

Key Advantages for Candidates:

• Career Development & Training: Co-op is committed to your professional growth. You'll receive full, paid training and dedicated support to help you advance your career. This includes opportunities to develop your coaching and leadership capabilities.
• Exceptional Benefits Package: Beyond your salary, Co-op offers a comprehensive benefits package designed for your wellbeing. This includes a generous 36 days of holiday (pro-rata), a pension scheme with up to 10% Co-op contributions, virtual healthcare services for you and your family, and a significant 30% discount on all Co-op products.
• Supportive & Inclusive Culture: Co-op prides itself on a supportive work environment that prioritizes your physical, mental, and financial wellbeing. They offer market-leading policies for life events and foster an inclusive culture where every team member's voice is valued.
• Community Focus: If you're passionate about making a positive impact, this role allows you to build relationships within your local community and contribute to Co-op's ongoing community initiatives.
• Work-Life Balance & Flexibility: While the role requires a degree of flexibility with shifts, the part-time nature and commitment to sharing rotas three weeks in advance can support a healthy work-life balance. The ability to apply via mobile and without a CV also streamlines the application process.
• Financial Wellbeing: Access to Wagestream, a money management app, allows you to draw down a percentage of your earned pay before payday, offering an additional layer of financial support.

Key Considerations for Candidates:

• Age Requirement: Candidates must be aged 18 or over due to the authorization of age-related sales.
• Shift Flexibility: The role requires the flexibility to work varied shifts, including early mornings, late evenings, and weekends. While this offers variety, it's important to consider if this aligns with your personal commitments.
• Leadership & Hands-On Approach: This role requires a balance of leadership duties, such as coaching and deputising for the Store Manager, with hands-on tasks like re-stocking shelves and maintaining store cleanliness. A willingness to "roll up your sleeves" is essential.
• Customer-Centricity: A genuine care for customer needs and the ability to build positive relationships are paramount to success in this role.
• Problem-Solving & Organisation: Strong organisational and problem-solving skills will be vital in managing store operations, stock accuracy, and customer interactions.
• Application Process: The application involves completing two online assessments, which take approximately 20 minutes.

The Co-op Customer Team Leader role is more than just a job; it's an opportunity to grow within a values-driven organization that champions fairness and community. If you're looking for a role that offers development, excellent benefits, and the chance to contribute positively, this position could be an ideal next step in your career.