Customer Team Leader reference: 1058797

Customer Team Leader Opportunity at Co-op: Lead and Grow with a Values-Driven Organisation

For individuals seeking a dynamic role that combines leadership, customer service, and community engagement, the Customer Team Leader position at Co-op presents a compelling opportunity. Located at Bridge Yard, Kingston Road, Bradford On Avon, BA15 1EJ, this permanent role offers a competitive hourly rate of £13.99 and flexible working hours (20-39 per week plus overtime), accommodating a variety of shift patterns including early mornings, afternoons, late evenings, and weekends.

This role is ideal for those who thrive in a supportive team environment and are passionate about delivering exceptional customer experiences. As a Customer Team Leader, you will play a pivotal role in the day-to-day operations of the store, supporting the Store Manager and acting as a coach and supervisor to Customer Team Members. Your responsibilities will span from ensuring excellent customer service and maintaining store standards to developing your team's capabilities and contributing to the store's community initiatives.

Key Advantages for Candidates:

• Career Development and Training: Co-op is committed to your professional growth, offering fully paid training and dedicated support to help you advance your career. This includes opportunities to develop leadership skills, learn about HR processes, and gain experience in product launches.
• Exceptional Benefits Package: Beyond a competitive salary, successful candidates will enjoy a comprehensive benefits package. This includes an impressive 36 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contributions, virtual healthcare services for you and your family, and a generous 30% discount on all Co-op products.
• Work-Life Balance and Financial Wellbeing: Co-op understands the importance of work-life balance and financial security. Benefits such as Wagestream, allowing access to a percentage of your earned pay, and a 24/7 employee assistance service underscore their commitment to your overall wellbeing. Market-leading policies for life events further demonstrate this dedication.
• Values-Driven Organisation: If you're motivated by purpose and community, Co-op's long-standing commitment to fairness and community support will resonate deeply. You'll be part of an organisation that genuinely cares for its members and colleagues.
• Flexibility and Inclusivity: The role offers flexibility in terms of full or part-time hours. Co-op is dedicated to building diverse and inclusive teams, welcoming applications from all backgrounds and offering reasonable adjustments throughout the recruitment process for candidates with disabilities.

Key Considerations for Candidates:

• Leadership and Teamwork Skills: The role requires a balance of leadership and hands-on operational involvement. Candidates should possess strong people skills, the ability to coach and motivate a team, and a willingness to contribute directly to store tasks.
• Flexibility in Working Patterns: A key aspect of this role is adaptability to varied shifts, including early mornings, evenings, and weekends. Candidates should be prepared to discuss their availability during the interview process.
• Age Requirement: Applicants must be 18 years or older due to responsibilities related to authorising age-related sales.
• Application Process: The application is designed to be accessible, including mobile device compatibility and no CV requirement. However, it does involve completing two online assessments, taking approximately 20 minutes.
• Problem-Solving and Organisation: The position demands strong organisational and problem-solving abilities to effectively manage store operations and address customer needs.

This Customer Team Leader position at Co-op is more than just a job; it's an opportunity to grow within a respected organisation that values its people and communities. If you are a natural leader with a passion for service and a desire to make a positive impact, this role could be the perfect next step in your career journey.