Customer Team Leader reference: 1059244

This review offers insights into the Customer Team Leader opportunity at Co-op, designed to assist potential candidates in understanding the role and its career advantages.

Co-op Customer Team Leader: A Pathway to Leadership and Community Impact

The Co-op Customer Team Leader role presents a compelling opportunity for individuals looking to step into a leadership position within a well-established and values-driven organization. This part-time, permanent position offers a competitive hourly rate of £13.99 and the potential for regular overtime, making it an attractive option for those seeking flexible yet stable employment.

Key Advantages for Candidates:

• Career Growth and Development: Co-op is committed to the personal and professional development of its employees. You'll receive full, paid training and dedicated support to help you grow your career, including opportunities to hone your coaching, supervisory, and store management skills.
• Exceptional Benefits Package: Beyond the base pay, Co-op offers an impressive array of benefits. These include a generous 36 days of holiday (pro-rata), a pension scheme with up to a 10% employer contribution, and access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more.
• Employee Discounts and Wellbeing: Enjoy a significant 30% discount on all Co-op products in-store, along with 10% discounts on other brands. Co-op also prioritizes employee wellbeing, offering support for physical, mental, and financial health, including access to a money management app (Wagestream) and a 24/7 employee assistance service.
• Work-Life Balance and Flexibility: While the role requires varied shifts including early mornings, afternoons, late evenings, and weekends, rotas are shared three weeks in advance and accessible via mobile. This allows for better planning and management of personal commitments.
• Community Focused Environment: Co-op's long-standing commitment to community and fairness permeates its work culture. As a Customer Team Leader, you'll have the chance to build relationships and get involved in local community initiatives, contributing to Co-op's mission.
• Inclusive Workplace: Co-op actively fosters a diverse and inclusive workplace. They welcome applications from all backgrounds and are committed to making reasonable adjustments during the recruitment process.

Key Considerations for Aspiring Leaders:

• Leadership Responsibilities: This role is ideal for individuals who enjoy leading and developing others. You'll be responsible for coaching and supervising Customer Team Members, deputizing for the Store Manager, and ensuring the smooth operation of the store.
• Customer-Centric Approach: A genuine care for customer needs and the ability to deliver friendly, welcoming, and helpful service are paramount. You'll also be expected to handle challenging situations with professionalism.
• Hands-On Contribution: The role requires a balance of leadership and practical involvement. You'll be expected to roll up your sleeves and contribute to day-to-day store operations, including tasks like restocking shelves and maintaining cleanliness.
• Adaptability and Problem-Solving: Strong organizational and problem-solving skills are essential for managing diligence checks, stock accuracy, and ensuring the store remains safe and operational.
• Age Requirement: Applicants must be aged 18 or over due to the responsibilities of authorizing age-related sales.
• Application Process: The application process is designed for ease of access, allowing mobile device applications without a CV. It includes two online assessments that should take approximately 20 minutes to complete.

In summary, the Customer Team Leader position at Co-op offers a rewarding career path for individuals who are passionate about customer service, team development, and community engagement. The comprehensive benefits, commitment to employee wellbeing, and clear opportunities for growth make this a standout role for those looking to advance their leadership skills in a supportive and ethical environment.