Customer Team Leader reference: 1059721

Opportunity Review: Customer Team Leader at Co-op (Lowton, Warrington)

This Customer Team Leader position at Co-op presents a compelling opportunity for individuals looking to step into a leadership role within a values-driven organisation. Located at 235 Church Lane, Lowton, Warrington, WA3 2RZ, this role offers a permanent contract with 30 hours per week, supplemented by regular overtime, providing stability and the potential for increased earnings.

Key Advantages for Candidates:

• Career Development: Co-op demonstrates a strong commitment to employee growth. You'll receive full, paid training and dedicated support to help you develop your leadership skills and advance your career within the company. This role is an excellent stepping stone for those aspiring to move into management.
• Comprehensive Benefits Package: Beyond competitive pay of £13.99 per hour, Co-op offers an impressive array of benefits designed to support your wellbeing and financial health. These include:
  • A generous 36 days of holiday (pro-rata for part-time).
  • A pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for you and your family.
  • A substantial 30% discount on all Co-op products.
  • Access to Wagestream for managing your pay.
  • A 24/7 employee assistance service.
  • Cycle-to-work scheme.
• Meaningful Work: Co-op prides itself on its community-focused approach, dating back over 175 years. As a Customer Team Leader, you'll be at the forefront of delivering friendly, thoughtful service and contributing to the local community, making a tangible difference.
• Supportive Culture: The organisation emphasises taking care of its colleagues, offering support for physical, mental, and financial wellbeing, alongside market-leading policies for life events.
• Convenient Application Process: The ability to apply using a mobile device without the need for a CV simplifies the initial application stage.

Key Considerations for Candidates:

• Age Requirement: Candidates must be 18 or over due to the responsibilities of authorising age-related sales.
• Shift Flexibility: The role requires a flexible approach to working patterns, with varied shifts including early mornings, afternoons, late evenings, and weekends. These will be discussed at the interview stage, so candidates should be prepared for a dynamic schedule.
• Leadership and Hands-On Approach: This position requires a balance between leading and supporting the team and being actively involved in day-to-day store operations, including tasks like re-stocking and maintaining store cleanliness. Candidates should be comfortable with both aspects.
• Team Collaboration: Success in this role hinges on strong people skills and the ability to build positive relationships, both with customers and colleagues. You will be responsible for coaching and supervising Customer Team Members, fostering an inclusive environment.
• Application Assessments: Be aware that the application process includes two online assessments, estimated to take around 20 minutes to complete.

Career Path Guidance:

For individuals seeking to build a career in retail leadership, this Customer Team Leader role offers a fantastic foundation. It provides hands-on experience in team supervision, operational management, customer service excellence, and community engagement. The comprehensive training and support structure at Co-op are designed to nurture emerging leaders, offering clear pathways for progression within the organisation. If you are customer-focused, possess strong interpersonal skills, and are eager to take on leadership responsibilities within a company that prioritises its people and communities, this role is an excellent next step in your career journey.