Customer Team Leader reference: 1059692

Review: Customer Team Leader Opportunity at Co-op

This Customer Team Leader position at Co-op presents an exciting opportunity for individuals looking to step into a leadership role within a values-driven organization. If you have a passion for customer service, enjoy leading and developing others, and are seeking a role with tangible benefits and growth potential, this could be an excellent next step in your career.

Advantages for Potential Candidates:

• Career Development and Support: Co-op emphasizes personal development and career progression. You'll receive full, paid training and dedicated support, making this role accessible even without prior leadership experience. This is a strong advantage for those aiming to build their leadership skills.
• Competitive Compensation and Benefits: The role offers a good hourly rate of £13.99 for a part-time position (20 hours per week) with the potential for regular overtime. Beyond the hourly pay, Co-op provides an impressive benefits package. This includes a generous 36 days of holiday (pro rata), a pension scheme with up to 10% employer contribution, virtual healthcare services, and a substantial 30% discount on Co-op products. These benefits contribute significantly to overall financial and personal well-being.
• Work-Life Balance and Flexibility: While the role requires flexibility with varied shifts, including early mornings, evenings, and weekends, the explicit mention of rotas being shared three weeks in advance and accessible on mobile devices is a significant advantage for planning and managing personal commitments. The part-time nature (20 hours) also offers a good balance for those balancing work with other responsibilities.
• Meaningful Work and Community Impact: Co-op is known for its commitment to community and fairness. As a Customer Team Leader, you'll be instrumental in delivering friendly and thoughtful service, contributing to the store's operational success, and even getting involved in local community initiatives. This aspect can provide a strong sense of purpose and job satisfaction.
• Inclusive and Supportive Culture: Co-op actively fosters an inclusive workplace, celebrating diversity and welcoming applications from all backgrounds. They are committed to making reasonable adjustments for candidates with disabilities and are part of the Disability Confident scheme. This demonstrates a genuine commitment to creating a supportive environment for all employees.
• Modern Application Process: The ability to apply using a mobile device without a CV simplifies the initial application, making it more accessible and convenient for a wider range of candidates.

Key Considerations for Candidates:

• Leadership Responsibilities: This role involves coaching and supervising Customer Team Members, deputising for the Store Manager, and taking ownership of store operations. Candidates should be comfortable with leading others, making decisions, and handling challenging situations.
• Shift Flexibility: While beneficial for work-life balance, the varied shift pattern, including early mornings, late evenings, and weekends, requires a degree of adaptability. Candidates should be prepared to discuss their availability and preferences during the interview process.
• Age Requirement: Due to the need to authorise age-related sales, candidates must be aged 18 or over.
• Application Assessments: Be prepared to complete two online assessments, which are estimated to take around 20 minutes. This is a standard part of the application process and demonstrates a commitment to finding the right fit.
• Part-Time Hours with Overtime Potential: The core contract is 20 hours per week. While overtime is mentioned as regular, candidates should clarify their expectations regarding the consistency and amount of overtime during the interview.

In conclusion, the Customer Team Leader position at Co-op offers a compelling blend of leadership development, comprehensive benefits, and a chance to contribute to a purpose-driven organization. It's an excellent opportunity for individuals seeking to grow their careers in a supportive and inclusive environment, with a strong emphasis on customer service and community engagement.