Customer Team Leader reference: 1059166

This review offers an in-depth look at the Customer Team Leader opportunity at Co-op, designed to help prospective candidates understand the role and its potential for career growth.

The Customer Team Leader position at Co-op in Cleckheaton presents a compelling opportunity for individuals looking to step into a leadership role within a well-established community-focused organization. This role is ideal for those who are passionate about delivering excellent customer service and fostering a positive team environment.

Key Advantages for Potential Candidates:

• Career Development & Support: Co-op emphasizes a commitment to employee growth. Candidates will benefit from dedicated support for personal development and career progression, with full, paid training provided. This is an excellent entry point for aspiring leaders.
• Valuable Benefits Package: The role comes with a comprehensive benefits package that goes beyond standard offerings. This includes a generous 36 days of holiday (pro-rata), a significant pension contribution of up to 10% from Co-op, and access to virtual healthcare services for you and your family.
• Employee Wellbeing: Co-op demonstrates a strong commitment to employee wellbeing, offering support for physical, mental, and financial health. This includes market-leading policies for various life events, and access to a 24/7 employee assistance service, demonstrating a caring and supportive employer.
• Product Discounts & Financial Tools: Enjoy a substantial 30% discount on all Co-op products in-store, plus 10% discounts on other brands. Additionally, the Wagestream app provides access to a percentage of your earned pay as you need it, offering financial flexibility.
• Leadership Experience: This role offers hands-on experience in supervising and coaching a team, deputising for the Store Manager, and taking ownership of store operations, including working in the in-store bakery. This is a great opportunity to hone leadership and operational skills.
• Community Engagement: Co-op's ethos is deeply rooted in community. This role provides opportunities to build relationships and get involved in local community initiatives, aligning with the organization's charitable mission.
• Inclusive Culture: Co-op is committed to building diverse and inclusive teams, actively welcoming applications from all backgrounds. They offer reasonable adjustments during the recruitment process for candidates with disabilities and are part of the Disability Confident scheme.

Key Considerations for Candidates:

• Working Pattern Flexibility: The role requires a varied shift pattern, including early mornings, afternoons, late evenings, and weekends. While this offers flexibility, candidates should carefully consider if this aligns with their personal circumstances. Specific shift details will be discussed at the interview stage.
• Age Requirement: Applicants must be 18 years or over to be considered for this role due to the need to authorise age-related sales.
• Hands-on Responsibilities: The role involves not only leadership duties but also practical tasks such as re-stocking shelves and cleaning. Candidates should be comfortable with a blend of leadership and shop-floor responsibilities.
• Application Process: The application process is streamlined, allowing for mobile device use without a CV. However, it does involve two online assessments that take approximately 20 minutes to complete.
• Part-Time Hours with Overtime Potential: The contract is for 20 hours per week, but with regular overtime opportunities. Candidates should understand the part-time nature of the base contract while being open to additional hours.

Overall, the Customer Team Leader position at Co-op is a fantastic stepping stone for individuals seeking to develop their leadership abilities in a supportive, values-driven environment. The combination of comprehensive benefits, a focus on wellbeing, and tangible opportunities for career growth makes this a role worth serious consideration for those looking to make a positive impact while advancing their professional journey.