Customer Team Leader reference: 1060451

## Opportunity Review: Customer Team Leader at Co-op This review provides insights into the Customer Team Leader position at Co-op, located in Lydyett Lane, Barnton, Northwich, CW8 4JR, to assist potential candidates in evaluating this career opportunity.

The role of Customer Team Leader at Co-op offers a unique blend of hands-on customer service and leadership responsibilities within a community-focused organization. This part-time position, with 20 hours per week plus regular overtime opportunities, presents a chance to develop your skills in a supportive environment. The varied shift patterns, including early mornings, afternoons, late evenings, and weekends, require flexibility but also provide an opportunity to build a work schedule that can integrate with other commitments.

• Career Development and Training: Co-op is committed to supporting your growth. You'll receive full, paid training and dedicated support for your personal development and career progression, making this an excellent stepping stone for aspiring leaders.
• Generous Benefits Package: Beyond the competitive hourly pay of £13.99, successful candidates will enjoy a comprehensive benefits package. This includes a substantial 36 days of holiday (pro-rata for part-time), a pension scheme with up to a 10% employer contribution, and access to virtual healthcare services for yourself and your family. A significant 30% discount on Co-op products in-store is also a notable perk.
• Focus on Wellbeing: Co-op emphasizes a supportive work environment with a focus on physical, mental, and financial wellbeing. They offer market-leading policies for life events and access to resources like the "Stream" app for early access to earned pay, and a 24/7 employee assistance service.
• Community Impact: This role allows you to be an integral part of the local community, contributing to Co-op's long-standing commitment to fairness and community support.
• Inclusive Workplace: Co-op actively promotes diversity and inclusion, welcoming applications from all backgrounds and offering reasonable adjustments throughout the recruitment process. They are part of the Disability Confident scheme, guaranteeing interviews for disabled candidates who meet minimum criteria.
• Modern Application Process: The ability to apply using a mobile device without needing a CV streamlines the initial application process.

• Age Requirement: Applicants must be 18 years or older due to the need to authorize age-related sales.
• Shift Flexibility: The role requires a flexible approach to working hours, with shifts covering store opening, closing, and weekends. While rotas are shared three weeks in advance, candidates should be prepared for varied schedules.
• Leadership and Practical Skills: The position requires a balance of leadership, coaching, and hands-on tasks. You'll be expected to supervise team members, deputise for the Store Manager, and also contribute to day-to-day store operations like stocking shelves and maintaining cleanliness.
• Customer-Centric Approach: A genuine care for customer needs and the ability to build positive relationships are essential. You'll be responsible for delivering friendly, helpful, and thoughtful service.
• Problem-Solving and Organisational Skills: Strong organizational and problem-solving abilities will be crucial for managing store operations, conducting diligence checks, and ensuring stock accuracy.
• Commitment to the Co-op Ethos: Successful candidates will likely be those who align with Co-op's values of fairness and community focus.
• Online Assessments: Be prepared to complete two online assessments as part of the application process, which will take approximately 20 minutes.

The Customer Team Leader role at Co-op presents a promising opportunity for individuals seeking a rewarding part-time role with a strong emphasis on personal development, employee wellbeing, and community engagement. If you are a proactive individual with a passion for service and a desire to grow in a leadership capacity, this position is certainly worth exploring.