Customer Team Leader reference: 1061470

We are pleased to review the job description for the Customer Team Leader position at Co-op. This role presents an exciting opportunity for individuals looking to step into a leadership position within a values-driven organization, offering a blend of customer service, team management, and operational responsibility.

The Co-op's commitment to its colleagues is evident throughout this description. For potential candidates, this role offers a solid foundation for career growth, particularly in retail leadership. The emphasis on full, paid training ensures that individuals, regardless of prior experience, will be equipped with the necessary skills to succeed. The provision of dedicated support for personal development and career progression highlights Co-op's investment in its people, making this an attractive proposition for those keen on advancing their careers.

Key Advantages for Candidates:

• Leadership Development: This role provides a direct path to supervising and coaching a team, deputising for the Store Manager, and gaining hands-on experience in operational leadership.
• Comprehensive Benefits Package: Co-op offers a compelling array of benefits, including a generous 36 days of holiday (pro-rata), a strong pension scheme with up to 10% employer contributions, and immediate access to virtual healthcare services for the whole family.
• Employee Well-being: The organization demonstrates a strong commitment to colleague well-being, offering support for physical, mental, and financial health, alongside market-leading policies for life events.
• Product Discount: A significant 30% discount on all Co-op products, along with 10% discounts on other brands, provides tangible financial value to employees.
• Work-Life Integration: The role offers flexibility in working hours, with rotas shared three weeks in advance and accessible via mobile, allowing for better planning. The option for regular overtime also provides income flexibility.
• Simplified Application Process: The ability to apply using a mobile device without a CV streamlines the initial steps for interested candidates.

Key Considerations for Candidates:

• Age Requirement: Candidates must be aged 18 or over due to the responsibility of authorising age-related sales.
• Shift Variability: The working pattern includes varied shifts, such as afternoons, late evenings, and weekends. Candidates should be prepared for this flexibility and discuss their availability during the interview process.
• Hands-On Role: While a leadership role, the Customer Team Leader is expected to be actively involved in daily store operations, including tasks like restocking shelves and cleaning. A willingness to "roll up your sleeves" is essential.
• Community Focus: The role involves building relationships and getting involved in the local community, supporting the delivery of local community plans. Candidates who are community-minded will find this aspect particularly rewarding.
• Application Assessments: The application process includes two online assessments, which will take approximately 20 minutes to complete.

In summary, the Customer Team Leader position at Co-op offers a fantastic stepping stone for individuals looking to develop their leadership skills within a supportive and ethically-minded company. The comprehensive benefits and focus on colleague well-being make this a role that prioritizes both professional growth and personal welfare. Candidates who are customer-focused, possess strong people skills, and are comfortable with a dynamic work environment will find this opportunity highly rewarding.