Customer Team Leader reference: 1061542

This review provides a comprehensive overview of the Customer Team Leader role at Co-op, designed to help potential candidates assess its suitability for their career aspirations.

Position Overview: Customer Team Leader, Ellesmere

Co-op is seeking a motivated and customer-focused individual to join their Ellesmere store as a Customer Team Leader. This is a part-time, permanent position offering 16 hours per week with the potential for regular overtime. The role involves a varied shift pattern, including early mornings, late evenings, and weekends. A key advantage for aspiring leaders is the provision of full, paid training, ensuring you are well-equipped for the responsibilities ahead.

Advantages for Aspiring Leaders:

• Career Development & Training: Co-op offers dedicated support for personal development and career progression. The full, paid training provided is an excellent foundation for those looking to step into a leadership role.
• Leadership Experience: This role offers a fantastic opportunity to gain hands-on leadership experience by coaching and supervising Customer Team Members and deputising for the Store Manager.
• Comprehensive Benefits Package: Co-op stands out with a generous benefits package, including:
  • 36 days of holiday (pro rata for part-time colleagues), providing excellent work-life balance.
  • A competitive pension scheme with up to 10% employer contributions.
  • Access to virtual healthcare services for you and your family, covering GP appointments, mental health support, and more.
  • A substantial 30% discount on all Co-op products in-store, plus 10% off other brands.
  • Stream – a financial wellbeing app allowing access to a portion of earned pay.
  • A 24/7 employee assistance service for ongoing support.
• Community Focus: Co-op's long-standing commitment to its members and communities presents an opportunity to be part of an organisation with a strong social purpose. You'll also be involved in supporting local community initiatives.
• Supportive Workplace Culture: The organisation emphasizes wellbeing, offering market-leading policies to support colleagues through life events. They are committed to building diverse and inclusive teams, welcoming applications from all backgrounds.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to the responsibilities of authorising age-related sales.
• Flexible Working Pattern: The role requires flexibility to work varied shifts, including early mornings, late evenings, and weekends. While rotas are shared three weeks in advance and accessible via mobile, candidates should be prepared for this variability.
• Hands-on Responsibilities: While leadership is a core aspect, the role also involves practical store duties such as re-stocking shelves and cleaning. This requires a willingness to "roll up your sleeves" alongside team leadership.
• Application Process: The application process involves completing two online assessments, estimated to take around 20 minutes. No CV is required for mobile applications, making it accessible.
• Part-Time Nature: This is a part-time role (16 hours per week). Candidates should consider if this aligns with their career goals and personal circumstances, though the prospect of regular overtime is a positive note.

In summary, the Customer Team Leader position at Co-op in Ellesmere is an excellent stepping stone for individuals looking to develop their leadership skills within a supportive, values-driven organisation. The comprehensive benefits, commitment to employee wellbeing, and clear development pathways make this a compelling opportunity for those seeking a role that balances leadership with community impact.