Customer Team Leader reference: 1061526

This review provides an insightful overview of the Customer Team Leader opportunity at Co-op, designed to help prospective candidates understand the role and its potential for career growth.

The role of Customer Team Leader at Co-op in Wrexham offers a dynamic part-time position with a competitive hourly rate of £13.99 and the flexibility of regular overtime. This 16-hour per week contract, for a temporary duration of 12 months, presents a valuable opportunity for individuals looking to gain leadership experience within a community-focused organisation.

Key Advantages for Candidates:

• Career Development: Co-op is committed to supporting your career progression. You will receive dedicated support and comprehensive, paid training, fostering a strong foundation for future leadership roles.
• Excellent Benefits Package: Beyond the hourly pay, Co-op offers a compelling benefits package. This includes a generous 36 days of holiday (pro-rata for part-time colleagues), a pension scheme with up to a 10% employer contribution, and a 30% discount on all Co-op products.
• Wellbeing Support: The organisation places a high value on employee wellbeing. You'll have access to virtual healthcare services for yourself and your family, and a 24/7 employee assistance service, demonstrating a commitment to your physical, mental, and financial health.
• Financial Flexibility: The "Stream" app provides access to a percentage of your earned pay before payday, offering a practical solution for managing immediate financial needs.
• Community Impact: Working for Co-op means contributing to a business with a long-standing history of fairness and community engagement. You'll be encouraged to build relationships within your local community and support local initiatives.
• Inclusive Environment: Co-op actively fosters a diverse and inclusive workplace, welcoming applications from all backgrounds and offering support for individuals with disabilities.

Key Considerations for Candidates:

• Age Requirement: Due to responsibilities related to authorising age-restricted sales, candidates must be 18 years or older.
• Working Pattern Flexibility: The role requires flexibility with shifts, including early mornings, late evenings, and weekends. While the exact pattern will be discussed at interview, candidates should be prepared for varied scheduling.
• Temporary Contract: This is a 12-month temporary contract, which may be a consideration for those seeking long-term permanent positions. However, the experience gained could be highly beneficial for future career steps.
• Application Process: The application process is streamlined and can be completed via mobile device without the need for a CV. It does involve completing two online assessments, estimated to take around 20 minutes.
• Leadership and Hands-On Responsibilities: The role combines leadership duties, such as coaching and supervising team members, with practical store operations like restocking shelves and maintaining store cleanliness. A willingness to engage in both aspects is essential.

Career Path Guidance:

This Customer Team Leader position is an excellent stepping stone for individuals looking to develop their leadership capabilities. The role offers practical experience in team management, customer service excellence, operational oversight, and community engagement. By mastering these skills, candidates can position themselves for further advancement within Co-op or in broader retail management roles. The emphasis on training and development at Co-op suggests a clear pathway for those who demonstrate dedication and a willingness to learn and grow within the organisation.