Customer Team Leader reference: 1061536

Customer Team Leader Opportunity: Lead with Purpose at Co-op

This Customer Team Leader position at Co-op presents an exciting opportunity for individuals looking to step into a leadership role within a values-driven organization. Based in Port Road, Cwn Talwg, CF62 7LT, this permanent, part-time role offers 30 hours per week with the potential for regular overtime, making it a flexible option for those seeking a substantial part-time commitment. The role operates on a 4-shift pattern of 2pm to 10pm, including weekends, requiring adaptability and a commitment to customer accessibility.

Advantages for Potential Candidates:

• Career Growth and Development: Co-op emphasizes dedicated support for your personal development and career progression. This role is designed to be a stepping stone, offering opportunities to hone your leadership skills through coaching, training, and deputising for the Store Manager.
• Comprehensive Benefits Package: Beyond the competitive hourly rate of £13.99, candidates will benefit from a robust package including:
  • 36 days of holiday (pro rata)
  • A pension scheme with up to 10% employer contribution
  • Access to virtual healthcare services for you and your family (including GP appointments, eye care, mental health support, and nutrition/fitness consultations)
  • A generous 30% discount on all Co-op products in-store, plus an additional 10% discount on other brands.
  • 'Stream' app for early access to a percentage of your earned pay.
  • 24/7 employee assistance service for well-being support.
  • A cycle-to-work scheme.
• Meaningful Work and Community Impact: Co-op is renowned for its commitment to fairness, community, and member benefits. As a Customer Team Leader, you'll contribute to this mission by delivering friendly and thoughtful service, fostering an inclusive team culture, and engaging with the local community.
• Supportive Work Environment: Co-op offers market-leading policies for life events and a strong focus on the physical, mental, and financial well-being of its colleagues.
• Convenient Application Process: You can now apply for this role directly from your mobile device without the need for a CV, simplifying the initial application step.

Key Considerations for Your Career Path:

• Leadership and Teamwork Balance: This role requires a leader who can effectively coach and supervise team members while also being hands-on with daily operations. The ability to "roll up your sleeves" and contribute directly to tasks like restocking and cleaning is essential.
• Customer-Centric Approach: A genuine care for customer and member needs is paramount. You will be responsible for ensuring a positive shopping experience, even when handling challenging situations.
• Operational Responsibilities: Beyond customer service, the role involves ensuring the store is safe, legal, and operational. This includes managing diligence checks and stock accuracy.
• Flexibility and Adaptability: The shift pattern, which includes evenings and weekends, requires a degree of flexibility. Rotas are shared three weeks in advance, providing some predictability.
• Age Requirement: Candidates must be 18 years or older due to the responsibility of authorising age-related sales.
• Application Process: Be prepared to complete two online assessments, estimated to take around 20 minutes, as part of the application.

If you are an aspiring leader with a passion for customer service and a desire to work for an organization that genuinely cares about its people and communities, this Customer Team Leader role at Co-op offers a compelling and rewarding career opportunity. Your dedication to leading by example and fostering a positive environment will be instrumental in your success and the success of the store.