Customer Team Leader reference: 1061502

Are you looking to step into a leadership role within a renowned and community-focused organisation? The Customer Team Leader position at Co-op presents a compelling opportunity for individuals seeking to combine excellent customer service with developing leadership skills. This review highlights the key advantages and considerations for aspiring candidates, offering insights to guide your career path.

What Makes This Opportunity Stand Out?

This role offers a unique blend of hands-on customer interaction and supervisory responsibilities. As a Customer Team Leader, you'll be instrumental in fostering a positive and efficient store environment. Here are some of the significant advantages:

• Career Development & Training: Co-op is committed to your growth, providing full, paid training from the outset. You'll receive dedicated support to help you progress your career, making this an ideal role for those looking to develop leadership capabilities.
• Generous Benefits Package: Beyond the competitive hourly pay of £13.99, Co-op offers an impressive array of benefits designed to support your wellbeing and financial security. This includes:
  • Holiday Entitlement: A substantial 36 days of holiday (pro-rata for part-time colleagues), offering excellent work-life balance.
  • Pension Scheme: A strong pension plan with up to 10% employer contributions.
  • Healthcare & Wellbeing: Access to virtual healthcare services (including GP appointments, mental health support, and more) for you and your family, plus a 24/7 employee assistance service.
  • Financial Wellbeing: The innovative Stream app allows you to access a percentage of your earned pay as you go, providing financial flexibility.
  • Employee Discount: Enjoy a significant 30% discount on all Co-op products in-store, a fantastic perk for your everyday shopping.
• Meaningful Work & Community Focus: Co-op's long-standing commitment to fairness and community involvement means you'll be part of an organisation with a strong social purpose. You'll have the opportunity to build relationships within your local community and contribute to the Co-op's community plan.
• Supportive Work Environment: The role emphasizes a friendly team atmosphere and a culture where every voice is valued. Co-op also offers market-leading policies to support colleagues through significant life events.
• Flexibility & Predictability: While the working pattern is varied, including early mornings, late evenings, and weekends, you can expect rotas shared three weeks in advance and accessible on your mobile device. The contract is for 16 hours per week plus regular overtime, offering a degree of flexibility within a permanent, part-time capacity.

Key Considerations for Aspiring Candidates:

To ensure this role aligns with your career aspirations, consider the following:

• Leadership and Coaching Skills: You'll be expected to coach and supervise Customer Team Members and deputise for the Store Manager. This requires strong people skills, the ability to motivate others, and a desire to foster an inclusive environment.
• Operational Responsibilities: The role involves a variety of tasks, from delivering excellent customer service and handling challenging situations to more operational duties like re-stocking shelves and cleaning. A willingness to be hands-on is essential.
• Age Requirement: Due to the need to authorise age-related sales, applicants must be aged 18 or over.
• Shift Flexibility: The working pattern is varied, requiring flexibility to work early mornings, late evenings, and weekends. Assess your ability to manage these shifts effectively.
• Application Process: The application is designed for mobile users and does not require a CV. It involves completing two online assessments, which should take approximately 20 minutes. Be prepared for this streamlined but evaluative process.
• Problem-Solving and Organisation: Strong organisational and problem-solving skills are crucial for managing store operations, stock accuracy, and ensuring a great customer experience.

This Customer Team Leader position at Co-op offers a fantastic platform for individuals looking to gain leadership experience within a reputable organisation that genuinely cares for its employees and the community. If you possess a genuine care for customers, enjoy working as part of a team, and are eager to develop your skills, this role could be a significant step forward in your career.