Customer Team Leader reference: 1061649

Unlock Your Leadership Potential: Customer Team Leader at The Co-operative Food, Bourne

Are you a driven individual with a passion for customer service and a desire to develop your leadership skills? The Co-operative Food in Bourne is seeking dedicated Customer Team Leaders to join their vibrant team. This permanent, part-time role offers a competitive hourly rate of £13.99 and the opportunity to grow within a company that prioritizes its people and communities.

What's in it for you?

This position is more than just a job; it's a stepping stone in your career. Co-op offers a supportive environment with:

• Comprehensive Training: Full, paid training is provided, ensuring you have all the skills and knowledge needed to excel in your role and grow your career.
• Generous Benefits Package: Enjoy an impressive 36 days of holiday (pro-rata for part-time), a pension scheme with up to 10% employer contribution, and a substantial 30% discount on all Co-op products in-store.
• Wellbeing Support: Co-op is committed to your holistic wellbeing, offering virtual healthcare services, a 24/7 employee assistance program, and market-leading policies to support you through significant life events.
• Career Development: You'll receive dedicated support to help you grow your career, with opportunities to take on more responsibility and develop your leadership capabilities.
• Flexible Working: While the role involves varied shifts (early mornings, afternoons, late evenings, and weekends), rotas are shared three weeks in advance and accessible on your phone, offering a degree of predictability.
• Modern Application Process: Apply with ease using your mobile device, no CV required.

Key Responsibilities and Skills

As a Customer Team Leader, you will be instrumental in ensuring a positive experience for every customer and supporting your Store Manager. Your responsibilities will include:

• Providing friendly, thoughtful, and helpful customer service.
• Coaching and supervising Customer Team Members, fostering an inclusive team environment.
• Deputizing for the Store Manager when necessary and assisting with HR processes.
• Ensuring the store is safe, legal, and operational, including stock management and store upkeep.
• Leading initiatives for new product and service introductions.
• Building relationships within the local community.

This role is ideally suited for individuals who possess:

• A genuine care for customer and member needs.
• The ability to balance leadership with hands-on operational tasks.
• Strong interpersonal and relationship-building skills.
• Excellent organizational and problem-solving capabilities.
• A proactive approach to learning and skill development.
• Flexibility to work a variety of shifts.

Important Note: Due to the nature of the role, including authorizing age-related sales, candidates must be aged 18 or over.

Considerations for Your Career Path

This Customer Team Leader position is an excellent opportunity for individuals looking to gain valuable retail management experience. It offers a chance to:

• Develop Leadership Skills: Take on supervisory responsibilities, learn coaching techniques, and gain experience in deputizing for management.
• Enhance Customer Service Expertise: Master delivering exceptional service and resolving customer issues effectively.
• Gain Operational Knowledge: Understand the day-to-day running of a retail store, from stock management to store standards.
• Contribute to Community: Engage with local community initiatives, aligning with Co-op's core values.

The Co-operative Food is committed to building diverse and inclusive teams and welcomes applications from all backgrounds. If you are ready to take the next step in your leadership journey and contribute to a respected and ethical organization, this role in Bourne presents a compelling opportunity.