Customer Team Leader reference: 1061311

Unlocking Leadership Potential: A Review of the Customer Team Leader Opportunity at The Co-operative Food, Skelmersdale

This Customer Team Leader position at The Co-operative Food in Skelmersdale presents a compelling opportunity for individuals looking to step into a leadership role within a values-driven organisation. With a competitive hourly rate of £13.99 and guaranteed hours of 16 per week, complemented by regular overtime, this permanent, part-time role offers a stable foundation for career growth.

Key Advantages for Aspiring Leaders:

• Career Development & Support: Co-op is committed to your growth. You'll receive dedicated support for personal development and career progression, along with full, paid training from the outset. This role is ideal for those seeking to develop their leadership skills in a practical, hands-on environment.
• Meaningful Work & Community Focus: Beyond operational duties, Co-op emphasizes a strong community ethos. This role offers the chance to build relationships, get involved locally, and contribute to the Co-op's long-standing commitment to fairness and community well-being.
• Comprehensive Benefits Package: The benefits are a significant draw. You'll enjoy a generous 36 days of holiday (pro-rata for part-time), a pension scheme with up to a 10% employer contribution, access to virtual healthcare services for yourself and your family, and a substantial 30% discount on all Co-op products. Additionally, the "Stream" app provides access to a percentage of your earned pay before payday, offering valuable financial flexibility.
• Inclusive & Supportive Culture: Co-op is dedicated to building diverse and inclusive teams. They actively welcome applications from all backgrounds and are committed to creating a workplace where everyone feels they belong. This is further underscored by their participation in the Disability Confident scheme.
• Work-Life Balance Considerations: While flexibility is required for varied shifts, you can expect rotas to be shared three weeks in advance and accessible on your mobile device, allowing for better planning.

Key Considerations for Candidates:

• Leadership Experience (or Potential): While not explicitly requiring prior management experience, the role calls for individuals who can coach, supervise, and deputise for the Store Manager. A natural inclination towards leadership and people management will be highly beneficial.
• Flexibility in Working Hours: The role requires adaptability to a varied shift pattern, including early mornings, afternoons, late evenings, and weekends. Candidates must be comfortable with this dynamic schedule, with specific hours to be discussed at interview.
• Age Requirement: Applicants must be 18 years or older due to the responsibility of authorising age-related sales.
• Commitment to Customer Service: A genuine care for customer needs and the ability to deliver friendly, thoughtful, and helpful service are paramount.
• Proactive & Problem-Solving Mindset: The role involves a range of tasks, from re-stocking shelves to handling challenging situations. Strong organisational and problem-solving skills are essential for success.
• Application Process: Be prepared to complete two online assessments as part of the application, which will take approximately 20 minutes. The ability to apply using a mobile device without a CV simplifies the initial steps.

In conclusion, the Customer Team Leader position at The Co-operative Food offers a fantastic platform for individuals looking to develop their leadership abilities within a reputable and socially conscious organisation. The combination of robust benefits, commitment to employee well-being, and opportunities for community engagement makes this a role worth serious consideration for those seeking a fulfilling career path.