Customer Team Leader reference: 1059236

## Your Next Career Step: Customer Team Leader at Co-op (Deganwy)

Are you looking for a dynamic role that offers growth, great benefits, and a chance to make a real impact in your community? The Co-op in Deganwy has an exciting opportunity for a Customer Team Leader to join their friendly and dedicated team. This role is perfect for individuals eager to develop their leadership skills while ensuring a positive experience for every customer.

This is a permanent, part-time position working 16 hours per week, with the valuable addition of regular overtime opportunities. The pay rate is £13.99 per hour. You'll need to be flexible with shifts, as they will include early mornings, afternoons, late evenings, and weekends. The specific working pattern will be discussed during the interview process.

What's In It For You? (Advantages for Candidates)

• Career Development & Training: Co-op is committed to your growth. You'll receive full, paid training from day one and ongoing dedicated support to help you progress in your career. This is a fantastic stepping stone for aspiring leaders.
• Generous Benefits Package: Beyond a competitive hourly rate, you'll enjoy an exceptional benefits package including:
  • A significant 36 days of holiday (pro-rata for part-time colleagues) to ensure a healthy work-life balance.
  • A pension scheme with up to 10% Co-op contribution, securing your financial future.
  • Access to virtual healthcare services for you and your family, including GP appointments, mental health support, and more.
  • A substantial 30% discount on all Co-op products in-store, and 10% off other brands.
  • Wagestream access, allowing you to draw down a percentage of your earned pay before payday.
  • A 24/7 employee assistance service for immediate support.
• Meaningful Work & Community Focus: As a Customer Team Leader, you'll be instrumental in delivering excellent customer service and supporting your local community. Co-op's long-standing commitment to fairness and community involvement means you'll be part of an organisation with a strong ethical foundation.
• Supportive Work Environment: You'll be joining a friendly team and will benefit from market-leading policies designed to support you through life's significant events.
• Modern Application Process: You can now apply using your mobile device, and no CV is required, making the application process quick and accessible.

Key Considerations for Your Career Path

• Leadership Responsibility: This role requires you to step up and lead the store team. You'll be coaching and supervising Customer Team Members and deputising for the Store Manager. If you're looking to hone your people management skills, this is a prime opportunity.
• Operational Duties: While leadership is key, you'll also be hands-on, performing essential store operations such as re-stocking shelves and maintaining cleanliness. This blend of leadership and operational involvement offers a well-rounded experience.
• Age Requirement: Due to the nature of authorising age-related sales, candidates must be aged 18 or over.
• Shift Flexibility: The role involves varied shifts, including early mornings, afternoons, late evenings, and weekends. Candidates should be comfortable with this flexibility to best serve the needs of the store and its customers.
• Proactive Problem-Solving: You'll be expected to handle challenging situations and ensure the store remains safe, legal, and fully operational. Strong organisational and problem-solving skills will be essential for success.
• Continuous Learning: A desire to learn and develop your leadership capabilities is crucial. The Co-op offers a supportive environment for you to grow.

If you are a natural leader with a passion for customer service and a desire to contribute to your community, this Customer Team Leader position at Co-op Deganwy could be the perfect next step in your career journey. Embrace the opportunity to grow, lead, and be part of a company that truly cares about its people and its communities.