Customer Team Member reference: 1058198

## Your Opportunity: Customer Team Member at Co-op This role offers a fantastic entry point into a customer-facing role within a well-established and community-focused organisation. If you're looking for a part-time position with a supportive environment and excellent benefits, this Customer Team Member opportunity at Co-op's Holbury store could be an excellent fit for your career aspirations.

As a Customer Team Member, you will be at the heart of the Co-op experience, directly impacting customer satisfaction. Your primary responsibilities will involve providing friendly and efficient service at the tills and on the shop floor, ensuring customers have a positive shopping experience. This includes assisting with queries, promoting Co-op products and membership, and supporting post office counter tasks. Beyond direct customer interaction, you'll also play a vital role in maintaining the store's operational standards, such as restocking shelves, ensuring accurate pricing and dating, and upholding cleanliness.

Key Advantages for Candidates:

• Comprehensive Training: You will receive full, paid training, equipping you with the skills and knowledge necessary to excel in your role. This investment in your development is a significant advantage for those starting or looking to advance in customer service.
• Generous Benefits Package: Co-op offers a compelling benefits package that goes beyond salary. This includes a substantial 31 days of holiday (pro-rata for part-time), a pension scheme with a generous 10% employer contribution, and access to virtual healthcare services for you and your family.
• Employee Wellbeing: The Co-op is committed to the wellbeing of its colleagues, offering support for physical, mental, and financial health. Market-leading policies are in place to assist with significant life events, demonstrating a strong commitment to employee welfare.
• Employee Discount: Enjoy a significant 30% discount on all Co-op products in-store, a tangible benefit that adds considerable value to your employment.
• Financial Flexibility: The inclusion of Wagestream, a money management app, allows you access to a percentage of your earned pay before your scheduled payday, offering valuable financial flexibility.
• Career Progression Support: Co-op promises dedicated support for your personal development and career progression, indicating a willingness to invest in your long-term success within the organisation.
• Community Focus: If you value contributing to your local community, this role offers opportunities to get involved in various activities and events, aligning with Co-op's strong community ethos.
• Work-Life Balance Focus: While shifts are varied, rotas are shared three weeks in advance and accessible via mobile, providing a good degree of planning ability for your personal life.

Key Considerations for Candidates:

• Flexible Working Hours: The role requires flexibility to work varied shifts, including afternoons, late evenings (store closing), and weekends. While this provides opportunities to tailor your working week, it's essential to be comfortable with this adaptable schedule.
• Age Requirement: Due to the nature of store opening hours, applicants must be aged 18 or over.
• Part-Time Commitment: This is a part-time position, with a contracted 12 hours per week, though regular overtime is available. Candidates seeking full-time employment should consider this aspect.
• Customer-Centricity: The role is fundamentally about providing excellent customer service. A genuine desire to help customers, strong interpersonal skills, and a positive attitude towards problem-solving are crucial for success.

This Customer Team Member position at Co-op presents a well-rounded opportunity for individuals seeking a rewarding part-time role with a company that prioritizes its people and communities. If you are customer-focused, adaptable, and keen to benefit from a comprehensive support system and valuable perks, this role is certainly worth exploring as part of your career journey.