Customer Team Member reference: 1057674

## Review: Customer Team Member Opportunity at Co-op This Customer Team Member position at Co-op offers an engaging opportunity for individuals looking to join a values-driven organization with a strong commitment to its colleagues and communities. Located at 170 Seabourne Road, Bournemouth, BH5, this part-time role (16 hours per week with regular overtime potential) provides a flexible working pattern that includes early mornings, afternoons, late evenings, and weekends, offering a dynamic work environment.

For potential candidates, this role presents several key advantages, particularly for those early in their career or seeking a supportive work environment.

Advantages for Candidates:

• Comprehensive Benefits Package: Co-op stands out with an impressive array of benefits, including a generous 31 days of holiday (pro-rata), a robust pension scheme with up to 10% employer contributions, and access to virtual healthcare services for both employees and their families. The 30% discount on Co-op products is a significant perk.
• Paid Training and Development: New Customer Team Members will receive full, paid training, ensuring they are well-equipped to excel in their roles. The company also emphasizes support for personal development and career progression, indicating a commitment to helping colleagues grow within the organization.
• Focus on Wellbeing: Co-op demonstrates a strong commitment to employee wellbeing through various initiatives, including financial wellbeing support via Wagestream (allowing early access to earned wages) and comprehensive mental health resources. They also offer market-leading policies to support employees through significant life events.
• Flexible Application Process: The ability to apply via mobile device without a CV simplifies the initial application, making it more accessible to a wider range of candidates.
• Positive Work Culture: The emphasis on teamwork, supporting colleagues, and community involvement suggests a positive and collaborative work environment.
• Work-Life Balance Considerations: While the working pattern is varied, the promise of rotas being shared three weeks in advance and accessible via phone can aid in planning and maintaining a healthy work-life balance.

Key Considerations for Candidates:

• Varied Working Hours: The nature of retail means shifts will be varied and will include weekends and potentially early mornings or late evenings. Candidates should be comfortable with this flexibility and discuss their availability thoroughly during the interview process.
• Customer-Facing Role: The core of the role involves direct customer interaction, requiring strong interpersonal skills, a friendly demeanor, and a genuine desire to provide excellent service.
• Multifaceted Responsibilities: Beyond till operations, the role involves a range of tasks including stocking shelves, maintaining store cleanliness, and promoting products. Candidates should be adaptable and willing to contribute to various store functions.
• Commitment to Values: Co-op operates on strong ethical principles and a commitment to community. Candidates who align with these values will likely find greater job satisfaction.
• Application Assessments: Be prepared for two online assessments as part of the application process, which are estimated to take around 20 minutes.

This Customer Team Member position at Co-op is an excellent opportunity for individuals who are customer-focused, enjoy working as part of a team, and value a company that invests in its employees' wellbeing and development. The attractive benefits and supportive culture make it a compelling prospect for those seeking a stable and rewarding role within the retail sector.