Customer Team Member reference: 1058666

## Opportunity Review: Customer Team Member at Co-op (Shiphay, Torquay) This review offers potential candidates an insightful look into the Customer Team Member role at the Co-op store located at 90 Cadewell Lane, Shiphay, Torquay. We will highlight the advantages and key considerations to help you assess if this opportunity aligns with your career aspirations.

This is a part-time, temporary position offering 12 hours per week, with the potential for regular overtime. The contract is for 12 months, and the pay rate is £12.60 per hour. A significant aspect of this role is the flexibility required in working patterns, encompassing early mornings, afternoons, late evenings, and weekends. Specific shift details will be discussed during the interview process.

A unique feature of this role is that it involves working in the in-store bakery, adding a specialized element to the customer service experience.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op is known for its generous benefits. Successful candidates will receive 31 days of holiday (pro-rata for part-time), a competitive pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family. A substantial 30% discount on all Co-op products is a standout perk.
• Career Development & Support: Co-op prioritizes colleague wellbeing and development. You'll receive full, paid training and dedicated support for your personal development and career progression. The company offers market-leading policies to support colleagues through various life events, demonstrating a commitment to employee welfare.
• Financial Wellbeing Tools: Access to Wagestream, a money management app, allows you to access a percentage of your earned pay before payday, offering flexibility in managing your finances.
• Work-Life Balance Support: Rotas are shared three weeks in advance and are accessible via mobile, promoting better planning and work-life integration. The Cycle-to-work scheme is also available for those seeking sustainable commuting options.
• Community Focus: This role offers an opportunity to be an active part of a local community, getting involved in various activities and events.
• Inclusive Workplace: Co-op is committed to building diverse teams and fostering an inclusive environment where everyone can thrive. They welcome applications from all backgrounds and actively support candidates with disabilities through their recruitment process.
• Simplified Application: The ability to apply using a mobile device without needing a CV streamlines the initial application process.

Key Considerations for Candidates:

• Age Requirement: Applicants must be aged 18 or over due to the need to work potentially before 6 am or after 10 pm.
• Flexible Working Patterns: The role demands flexibility across a variety of shifts, including early mornings and late evenings, as well as weekends. It's crucial to be comfortable with this varied schedule.
• Temporary Contract: This is a 12-month temporary contract. Candidates seeking long-term, permanent positions may wish to consider this aspect carefully.
• Specialized Environment: The focus on the in-store bakery means candidates should be prepared for tasks related to food preparation, handling, and presentation within this specific department.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, estimated to take around 20 minutes.

Overall, the Customer Team Member position at Co-op in Shiphay, Torquay, presents a valuable opportunity for individuals seeking flexible part-time work within a supportive and benefits-rich organization. The emphasis on customer service, community involvement, and colleague wellbeing, combined with practical perks like product discounts and flexible pay access, makes this an attractive prospect. Candidates who value a friendly team environment, are comfortable with varied shifts, and have a genuine desire to serve customers would find this role particularly rewarding. The temporary nature of the contract is an important factor to weigh when considering long-term career progression.