Customer Team Member reference: 1061956

This review provides an in-depth look at the Customer Team Member opportunity at Co-op in Tavistock, Brook Street. We'll explore the advantages of this role and key considerations for prospective candidates looking to advance their careers.

Customer Team Member - Brook Street, Tavistock

The Co-op is seeking dedicated Customer Team Members to join their friendly team. This part-time, permanent role offers a competitive pay rate of £12.60 per hour and a guaranteed 14 hours per week, with the potential for regular overtime. The working pattern involves varied shifts, including early mornings, afternoons, late evenings, and weekends, offering flexibility that will be discussed at the interview stage.

Advantages for Candidates:

• Comprehensive Benefits Package: Co-op offers an exceptional benefits package that sets this role apart. This includes a generous 31 days of holiday (pro-rata for part-time), a robust pension scheme with up to 10% Co-op contribution, and immediate access to virtual healthcare services for both the employee and their family, covering GP appointments, mental health support, and more.
• Employee Wellbeing & Support: Beyond standard benefits, Co-op demonstrates a strong commitment to employee wellbeing. This includes support for physical, mental, and financial wellbeing, with market-leading policies designed to assist through significant life events.
• Generous Staff Discount: Enjoy a substantial 30% discount on all Co-op products in-store, plus an additional 10% discount on other brands. This is a significant perk for everyday savings.
• Financial Flexibility: The role provides access to "Stream", a money management app allowing you to access a percentage of your earned pay before payday, offering valuable financial flexibility.
• Paid Training and Development: Co-op invests in its employees by providing full, paid training. Furthermore, there's a dedicated focus on personal development and career progression, supported by accessible rotas shared three weeks in advance.
• Community Focus: This role offers an opportunity to be an active part of the local community, getting involved in various activities and events.
• Inclusive Workplace: Co-op is committed to building diverse and inclusive teams and welcomes applications from everyone, with specific support for candidates who identify as disabled through the Disability Confident scheme.

Key Considerations for Your Career Path:

• Varied Shift Patterns: While offering flexibility, candidates should be prepared for a variety of shifts, including early mornings, late evenings, and weekends. This requires adaptability and good time management.
• Customer-Centric Approach: The core of this role is providing friendly and thoughtful service. Candidates with a genuine care for customer needs and excellent people skills will thrive here.
• Problem-Solving and Adaptability: The role involves various tasks beyond customer service, such as stocking shelves and maintaining store standards. A positive approach to problem-solving and embracing change is essential.
• Team Collaboration: Working effectively as part of a team is crucial. The ability to support colleagues and contribute to a positive store environment will be highly valued.
• Entry-Level Accessibility: The application process is designed to be accessible, with the ability to apply via mobile device and no CV required initially. However, candidates should be aware that two online assessments (approximately 20 minutes) are part of the application.

This Customer Team Member position at Co-op presents a fantastic opportunity for individuals seeking a role with strong benefits, a supportive work environment, and a genuine commitment to employee wellbeing. It's an excellent entry point for those looking to develop their customer service skills and contribute to a community-focused organization. For those who are adaptable, customer-focused, and eager to learn, this role could be a rewarding step in their career journey.