Customer Team Member reference: 1061210

This review offers an in-depth look at the Customer Team Member position at Co-op in Brixham, providing valuable insights for potential candidates. We'll explore the advantages of this role and highlight key considerations to help you make an informed decision about your career path.

The Opportunity: A Diverse and Rewarding Role

The Customer Team Member role at Co-op in Brixham presents a fantastic opportunity for individuals seeking a dynamic and customer-focused position. This part-time, permanent contract, offering 12 hours per week with regular overtime, is designed to be flexible, accommodating varied shifts that include early mornings, afternoons, late evenings, and weekends. A significant advantage of this role is its inclusion of work on Post Office counters, adding a unique dimension to customer interaction and service.

Key Advantages for Candidates

Joining the Co-op as a Customer Team Member comes with a compelling package of benefits designed to support your wellbeing and financial security:

• Generous Holiday Entitlement: You'll receive 31 days of holiday (pro-rata for part-time colleagues), offering excellent work-life balance.
• Attractive Pension Scheme: The company offers a pension with up to 10% employer contributions, investing in your long-term financial future.
• Comprehensive Healthcare: Access to virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition/fitness consultations, demonstrates a commitment to your wellbeing.
• Significant Staff Discount: Enjoy a substantial 30% discount on all Co-op products in-store, plus 10% discounts on other brands, providing tangible savings.
• Financial Wellbeing Tools: The 'Stream' app allows you to access a percentage of your earned pay as you need it, offering greater financial flexibility.
• Employee Assistance: A 24/7 employee assistance service provides confidential support for a range of personal and professional matters.
• Full Paid Training and Development: Co-op provides comprehensive, paid training and dedicated support for your personal development and career progression, ensuring you have the skills and confidence to succeed.
• Work-Life Balance Support: Rotas are shared three weeks in advance and accessible on your phone, promoting better planning and management of your personal life.
• Inclusive Workplace: Co-op is committed to building diverse and inclusive teams, welcoming applications from everyone and offering support through initiatives like the Disability Confident scheme.

Key Considerations for Your Career Path

While this role offers numerous advantages, it's important to consider the following to ensure it aligns with your career aspirations:

• Shift Flexibility: The varied shifts, including early mornings and late evenings, require a degree of flexibility. Candidates should be comfortable with a working pattern that might differ week to week and be prepared to discuss their availability at the interview.
• Age Requirement: Due to potential business-related needs, including working before 6 am or after 10 pm, applicants must be 18 years of age or older.
• Diverse Responsibilities: The role involves a broad range of tasks beyond direct customer service, including restocking shelves, cleaning, and ensuring store standards are met. This offers a well-rounded experience but requires adaptability.
• Application Process: The application involves completing two online assessments which take approximately 20 minutes. Candidates should be prepared for this digital application process.
• Part-Time Nature: With 12 hours per week, this role is ideal for those seeking supplementary income, flexible work, or as a stepping stone in their retail career. It may require further development or additional roles for those seeking full-time advancement within the company.

Who Will Thrive in This Role?

This Customer Team Member position is well-suited for individuals who:

• Possess a genuine care for customer needs and a passion for providing excellent service.
• Exhibit strong people skills and the ability to build positive relationships with both customers and colleagues.
• Demonstrate a positive and adaptable approach to change and problem-solving.
• Are flexible and comfortable working a variety of shifts to meet business demands.

Overall, the Customer Team Member role at Co-op in Brixham offers a supportive and engaging environment with a strong emphasis on employee wellbeing and development. It's an excellent opportunity for individuals looking to contribute to their local community while gaining valuable experience in a respected organization.