Customer Team Member reference: 1058234

This review provides an in-depth look at the Customer Team Member opportunity at Co-op in Beauly, offering insights for potential candidates to evaluate how this role aligns with their career aspirations.

Opportunity Overview

Co-op is seeking dedicated Customer Team Members to join their store in Beauly. This part-time, permanent role involves 12 hours per week with the potential for regular overtime, offering a stable foundation within a well-established organization. The position is ideal for individuals who thrive in customer-facing environments and enjoy contributing to a friendly and efficient store operation.

Advantages for Candidates

This role offers a compelling array of benefits and advantages, making it an attractive prospect for individuals seeking not just employment, but also a supportive work environment and career development:

• Generous Compensation and Benefits: A competitive hourly rate of £12.60 is provided. Beyond the salary, Co-op offers an impressive benefits package, including:
  • Holiday Entitlement: 31 days of holiday (pro-rata for part-time colleagues), providing excellent work-life balance.
  • Pension Scheme: A substantial pension plan with up to a 10% Co-op contribution, ensuring future financial security.
  • Healthcare Services: Access to virtual healthcare services for you and your family, encompassing GP appointments, mental health support, and more.
  • Employee Discount: A significant 30% discount on all Co-op products in-store, and 10% on other brands, offering substantial savings.
  • Financial Wellbeing: Access to Wagestream, a money management app for early access to earned wages.
  • Wellbeing Support: A 24/7 employee assistance service and market-leading policies designed to support colleagues through life events.
• Comprehensive Training and Development: Co-op provides full, paid training, ensuring you are well-equipped for the role. There's also a dedicated focus on personal development and career progression, signifying a commitment to your growth within the company.
• Work-Life Balance and Flexibility: While the working pattern involves varied shifts (afternoons, late evenings, weekends), rotas are shared three weeks in advance and accessible via mobile, allowing for better personal planning. The part-time nature of the contract also appeals to those seeking flexible employment.
• Community Focus: Co-op's long-standing commitment to fairness and community support is a core aspect of its culture. As a Customer Team Member, you'll have the opportunity to contribute to local community activities and events.
• Inclusive Workplace: Co-op actively promotes diversity and inclusion, welcoming applications from all backgrounds. They are committed to supporting individuals with disabilities through reasonable adjustments and the Disability Confident scheme.
• Simplified Application Process: The ability to apply using a mobile device without needing a CV streamlines the initial steps for candidates.

Key Considerations for Candidates

To help you assess if this role is the right fit for your career path, consider the following:

• Shift Flexibility: The role requires a flexible approach to working hours, including afternoons, late evenings, and weekends. While the rota is shared in advance, candidates should be comfortable with this varied schedule.
• Customer-Centric Approach: A genuine care for customer needs and strong interpersonal skills are paramount. The role involves direct customer interaction, problem-solving, and championing Co-op products and membership.
• Proactive and Adaptable: The ability to work effectively as part of a team, adapt to change, and contribute to a safe and efficient store environment is essential. This includes tasks such as restocking shelves and maintaining store standards.
• Commitment to Learning: While full training is provided, a willingness to learn and embrace new products and services will contribute to your success and growth within the role.

Career Path Potential

This Customer Team Member position serves as an excellent entry point into the retail sector and a company with a strong ethical foundation. The comprehensive training, focus on development, and a supportive culture at Co-op provide a solid foundation for a career in retail management, customer service leadership, or other roles within the organization. The experience gained in customer interaction, operational efficiency, and team collaboration is highly transferable and valuable for future career progression.

Overall, the Customer Team Member role at Co-op in Beauly presents a rewarding opportunity for individuals looking for stable, part-time employment with a comprehensive benefits package, a supportive work environment, and a chance to contribute positively to their local community.