Customer Team Member reference: 1058817

This is an excellent opportunity for individuals seeking a fulfilling role within a values-driven organization. The Customer Team Member position at Co-op offers a blend of engaging customer interaction and essential operational duties, making it suitable for those who enjoy a dynamic work environment.

Key Advantages for Candidates:

• Competitive Compensation and Benefits: With a starting pay of £12.60 per hour and the availability of regular overtime, this role provides a solid financial foundation. Beyond the hourly rate, Co-op offers a comprehensive benefits package. This includes a generous 31 days of holiday (pro-rata for part-time), a robust pension scheme with up to a 10% employer contribution, and access to virtual healthcare services for you and your family, covering GP appointments, mental health support, and more.
• Employee Discount and Financial Wellbeing: A significant perk is the 30% discount on all Co-op products in-store, alongside a 10% discount on other brands. Furthermore, access to Wagestream, a money management app, allows employees to access a percentage of their earned pay before payday, offering valuable financial flexibility.
• Comprehensive Training and Development: Co-op prioritizes the growth of its employees. You will receive full, paid training to equip you with the necessary skills for the role. The company is committed to supporting your personal development and career progression, fostering a culture of continuous learning.
• Flexible Working Patterns with Predictability: While the role involves varied shifts including early mornings, afternoons, late evenings, and weekends, Co-op strives for predictability by sharing rotas three weeks in advance and making them accessible via mobile. This allows for better personal planning.
• Commitment to Employee Wellbeing: Co-op distinguishes itself with a strong focus on colleague wellbeing. This extends beyond standard benefits to include support for physical, mental, and financial health, as well as market-leading policies designed to support employees through significant life events.
• Community Focus and Values: Joining Co-op means becoming part of an organization with a rich history of prioritizing its members and communities. This role offers the chance to contribute positively to the local community through various activities and events.
• Inclusive and Supportive Workplace: Co-op is dedicated to building diverse teams and fostering an inclusive environment where all colleagues can thrive. They actively welcome applications from all backgrounds and offer support for individuals with disabilities, including interviews for those who meet the minimum criteria under the Disability Confident scheme.

Key Considerations for Your Career Path:

• Flexibility in Working Hours: The part-time nature of this role (16 hours per week) with the potential for overtime is ideal for those seeking supplementary income or a role that complements other commitments. However, it's important to note that the varied shift pattern requires a degree of flexibility and adaptability to accommodate store opening and closing times, as well as weekend work.
• Customer-Centric Approach: This position is perfectly suited for individuals with a genuine passion for customer service. Success in this role hinges on your ability to provide friendly, thoughtful service, respond to queries effectively, and champion Co-op products and membership.
• Teamwork and Problem-Solving: A collaborative spirit is essential. You'll be working alongside colleagues to support each other and resolve customer issues efficiently. A proactive and positive approach to problem-solving will be highly valued.
• Hands-On Responsibilities: Beyond customer interactions, the role involves a range of practical tasks, including stocking shelves, maintaining store cleanliness, and ensuring product standards are met. This offers a well-rounded experience for those who appreciate a hands-on approach.
• Application Process Simplicity: The ability to apply using a mobile device without a CV, followed by two short online assessments (approximately 20 minutes), makes this opportunity highly accessible.

This Customer Team Member role at Co-op presents a compelling opportunity for individuals who value a supportive employer, a strong sense of community, and a role that blends customer engagement with operational responsibilities. It's a role that can offer stability, valuable benefits, and a platform for personal and professional growth within a respected organization.