Customer Team Member reference: 1058880

Customer Team Member Opportunity at Co-op, Cardiff

This is an exciting opportunity for individuals seeking a dynamic and rewarding role within the retail sector. The Customer Team Member position at Co-op's Ground Floor Retail Unit 2, Capital Quarter, Tyndall Street, Cardiff, CF10 4BQ, offers a competitive hourly rate of £12.60 and a stable permanent contract with 12 hours per week, complemented by regular overtime opportunities. This role is ideal for those looking to build a career in a supportive and community-focused environment.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op is renowned for its employee welfare. As a Customer Team Member, you'll enjoy 31 days of holiday (pro-rata for part-time), a generous pension scheme with up to 10% employer contributions, and access to virtual healthcare services for yourself and your family. This includes GP appointments, mental health support, and more, highlighting a strong commitment to employee well-being.
• Generous Employee Discount: A significant perk is the 30% discount on all Co-op products in-store, along with 10% discounts on other brands. This provides substantial savings for your household.
• Paid Training and Development: Co-op invests in its people. You'll receive full, paid training, ensuring you're well-equipped for your role. Furthermore, there is a strong emphasis on personal development and career progression, supporting your long-term career path.
• Financial Wellbeing Support: The inclusion of Wagestream, a money management app, allows you access to a percentage of your earned pay before payday, offering flexibility and control over your finances.
• Work-Life Balance Focus: While the role involves varied shifts, including early mornings, evenings, and weekends, your rota will be shared three weeks in advance and accessible via your phone, promoting better planning and work-life integration.
• Community Impact: Co-op has a deep-rooted commitment to its communities. This role offers the chance to actively participate in local events and contribute positively to the area.
• Inclusive Workplace: Co-op actively promotes diversity and inclusion. They welcome applications from all backgrounds and are committed to creating an environment where everyone can thrive. They are part of the Disability Confident scheme, guaranteeing an interview for disabled candidates who meet the minimum criteria.

Key Considerations for Your Career Path:

• Shift Flexibility: The role requires flexibility to work a variety of shifts, including early mornings (store opening) and late evenings (store closing), as well as weekends. While specific patterns will be discussed at interview, candidates should be prepared for this adaptable schedule.
• Age Requirement: Due to the nature of the shifts, which can involve working before 6 am or after 10 pm, applicants must be aged 18 or over.
• Customer-Centric Approach: Success in this role hinges on a genuine care for customer needs and excellent people skills. You will be the face of Co-op, responsible for providing friendly and thoughtful service, resolving queries, and championing Co-op products and Membership.
• Diverse Responsibilities: Beyond customer service, your duties will include restocking shelves, maintaining store cleanliness, and potentially working in the in-store bakery. A willingness to embrace a range of tasks is essential.
• Problem-Solving and Adaptability: The ability to approach change and problem-solving with a positive attitude is valued, as you'll be helping to introduce new products and services and support your colleagues.
• Application Process: The application involves two online assessments that should take approximately 20 minutes to complete. A CV is not required, making it accessible via mobile devices.

This Customer Team Member role at Co-op is an excellent entry point for individuals looking for stable part-time work with exceptional benefits and a strong sense of community. It offers a solid foundation for developing customer service skills, contributing to a local business, and benefiting from a supportive and progressive employer.