Customer Team Member reference: 1059024

This review provides a professional overview of the Customer Team Member opportunity at Co-op, 25 Devonshire Square, Bentilee, Stoke-on-Trent. It aims to highlight the advantages and key considerations for potential candidates, guiding them in their career path.

Customer Team Member at Co-op: A Rewarding Role in a Community-Focused Environment

Co-op is seeking dedicated Customer Team Members to join their vibrant team at the Stoke-on-Trent location. This role offers a unique opportunity to be part of an organisation with a rich history of supporting its members and local communities. If you're looking for a role that combines customer service with hands-on store operations, and you value a supportive and inclusive workplace, this could be an excellent fit for your career aspirations.

Key Advantages for Candidates:

• Comprehensive Benefits Package: Co-op offers a generous benefits package designed to support your wellbeing. This includes 31 days of holiday (pro rata), a competitive pension scheme with up to 10% employer contributions, and access to virtual healthcare services for you and your family.
• Generous Staff Discount: Enjoy a substantial 30% discount on all Co-op products in-store, making it even more appealing to shop where you work.
• Focus on Wellbeing: Beyond the tangible benefits, Co-op places a strong emphasis on colleague wellbeing, providing support for physical, mental, and financial health. They also offer market-leading policies to assist with significant life events.
• Paid Training and Development: Co-op invests in its people with full, paid training provided, ensuring you have the skills and knowledge needed to excel. There is also a commitment to ongoing personal development and career progression.
• Flexible Working and Predictable Rotas: This part-time role (20 hours per week with regular overtime opportunities) offers varied shifts, including early mornings, afternoons, and evenings, as well as weekends. Rotas are shared three weeks in advance and accessible via mobile, promoting better work-life balance.
• Community Engagement: This role offers the chance to actively support your local community through various activities and events, aligning with Co-op's core values.
• Inclusive Workplace: Co-op is committed to building diverse teams and creating an inclusive environment where all colleagues can thrive. They welcome applications from everyone and offer support for candidates with disabilities.

Key Considerations for Your Career Path:

• Shift Flexibility: The role requires flexibility to work a varied shift pattern, including early mornings and late evenings, as well as weekends. This is an essential aspect of the role due to store opening and closing times, and the age requirement of 18 or over.
• Hands-on Responsibilities: Beyond direct customer service at the tills, you will be involved in a range of essential store operations. This includes stocking shelves, cleaning, and working in the in-store bakery, requiring a willingness to adapt to diverse tasks.
• Customer-Centric Approach: A genuine care for customer needs and excellent interpersonal skills are paramount. The ability to build positive relationships with both customers and colleagues is key to success in this role.
• Adaptability and Problem-Solving: A positive attitude towards change and a proactive approach to problem-solving will be highly valued as you help introduce new products and services and ensure the smooth running of the store.
• Application Process: The application involves completing two online assessments which should take approximately 20 minutes.

The Customer Team Member position at Co-op offers more than just a job; it's an opportunity to contribute to a respected organisation with a strong social conscience. If you are motivated, customer-focused, and seeking a role with excellent benefits and a supportive environment, this position merits serious consideration for your career development.