Customer Team Member reference: 1059717

This review provides an insightful look into the Customer Team Member opportunity at Co-op's Barras Street, Liskeard location. We aim to highlight the key advantages and considerations for prospective candidates looking to shape their career path within a values-driven organization.

An Opportunity to Serve and Grow

Co-op is seeking dedicated individuals to join their customer-focused team. This role offers a structured yet dynamic environment where you'll play a vital part in the daily operations of a local store. If you're someone who thrives on customer interaction, enjoys a hands-on approach, and values community, this position could be an excellent stepping stone in your retail journey.

Key Advantages for Candidates:

• Exceptional Benefits Package: Co-op stands out with a comprehensive suite of benefits. This includes a generous 31 days of holiday (pro-rata for part-time), a substantial pension contribution of up to 10%, and access to virtual healthcare services for you and your family. Furthermore, employees enjoy a significant 30% discount on all Co-op products, making everyday shopping more affordable.
• Supportive Work Environment: Beyond the tangible benefits, Co-op emphasizes a culture of care. You'll receive support for your physical, mental, and financial wellbeing, alongside leading policies designed to assist with significant life events. This commitment to employee welfare is a significant draw for those seeking long-term career stability and support.
• Valuable Training and Development: The organization provides full, paid training, ensuring you are well-equipped to succeed in your role. This commitment extends to ongoing personal development and career progression, offering a clear path for growth within the Co-op network.
• Flexible and Understandable Scheduling: While the role involves early morning shifts (06:00 start), the 8-hour per week contract is supplemented with regular overtime opportunities. The working pattern of 2-3 early morning shifts per week offers a degree of predictability, with further details discussed at the interview stage. Rotas are shared three weeks in advance and accessible on your mobile, promoting work-life balance.
• Community Focus: Co-op's long-standing commitment to fairness and community involvement is a defining characteristic. As a Customer Team Member, you'll have the opportunity to support your local community through various activities and events, adding a layer of purpose to your work.
• Inclusive Culture: Co-op actively fosters an inclusive workplace, celebrating diversity and encouraging applications from all backgrounds. They are committed to making reasonable adjustments during the recruitment process and are part of the Disability Confident scheme, ensuring equal opportunities for all.

Key Considerations for Your Career Path:

• Early Morning Starts: The role necessitates early morning shifts for store opening. Candidates should be comfortable and able to commit to these early starts as part of their regular working pattern.
• Varied Responsibilities: As a Customer Team Member, your duties will extend beyond till operation. You'll be involved in a wide range of tasks, including re-stocking shelves, cleaning, and providing excellent customer service on the shop floor. This requires adaptability and a willingness to contribute to all aspects of store operations.
• Proactive Problem-Solving: The ideal candidate will possess a positive approach to change and problem-solving. You'll be expected to work collaboratively with colleagues to address customer needs and ensure the store runs smoothly and safely.
• Application Process: While no CV is needed for the initial application, prospective candidates will be asked to complete two online assessments, taking approximately 20 minutes.

In summary, this Customer Team Member role at Co-op offers a compelling opportunity for individuals seeking a stable, supportive, and rewarding career in retail. The strong benefits, commitment to employee wellbeing, and emphasis on community make it an attractive prospect for those looking to build a meaningful career with a company that genuinely cares.