Customer Team Member reference: 1061222

Embark on a rewarding career journey as a Customer Team Member with Co-op, a company deeply rooted in community and fairness for over 175 years. This role offers a unique opportunity to contribute to a friendly and dedicated team, providing exceptional service to customers while gaining valuable experience across a variety of essential retail functions.

Located at 53 Fore Street, Torpoint, PL11 2AD, this part-time position offers a competitive rate of £12.60 per hour, with the added advantage of regular overtime opportunities and a permanent contract. The working pattern is varied, encompassing early mornings, afternoons, late evenings, and weekends, providing flexibility for those who can adapt their schedule. A significant benefit is the potential to cover shifts at a neighboring store, broadening your experience and network.

Co-op is committed to supporting its colleagues, and this role is no exception. You will receive full, paid training to equip you with the necessary skills, and ongoing support for your personal development and career progression. The company champions a holistic approach to employee wellbeing, offering a comprehensive package that includes:

• Generous Holiday Entitlement: 31 days of holiday (pro rata for part-time colleagues), including bank holidays.
• Excellent Pension Scheme: Up to 10% employer contributions to help secure your financial future.
• Comprehensive Healthcare: Access to virtual healthcare services for you and your family, including GP appointments, mental health support, and more.
• Significant Staff Discount: A substantial 30% discount on all Co-op products in-store, plus 10% on other brands.
• Financial Wellbeing Tools: Access to "Stream," a money management app allowing you to access a portion of your earned pay as you need it.
• Employee Assistance: A 24/7 service offering support for a range of life challenges.
• Supportive Policies: Market-leading policies designed to assist through significant life events.

Key Responsibilities and What to Expect:

• Exceptional Customer Service: Be the friendly face of Co-op, responding to queries, promoting products and membership, and ensuring a positive shopping experience.
• Team Collaboration: Work closely with colleagues to resolve customer issues and contribute to a positive store environment.
• Store Operations: Maintain store standards by restocking shelves, ensuring accurate pricing and dating, and upholding cleanliness.
• Product Introduction: Assist in the seamless introduction of new products and services, sharing knowledge with your team.
• Community Engagement: Participate in local community activities, reinforcing Co-op's commitment to its areas of operation.

Ideal Candidate Profile:

This role is perfect for individuals who possess:

• A genuine passion for customer needs and a desire to provide outstanding service.
• Excellent interpersonal skills, with the ability to foster positive relationships.
• A flexible and adaptable mindset, comfortable with problem-solving and embracing change.
• The willingness and ability to work a varied shift pattern, including early mornings, late evenings, and weekends.

Career Growth and Development:

Co-op is dedicated to fostering your career progression. You will receive comprehensive training and ongoing support. The company actively promotes an inclusive workplace, valuing diversity and ensuring all colleagues feel a sense of belonging. They are a Disability Confident employer and welcome applications from all backgrounds, offering adjustments where needed throughout the recruitment process.

In Summary:

This Customer Team Member position at Co-op is more than just a job; it's an opportunity to be part of a values-driven organization that prioritizes its people and communities. If you're seeking a role that offers flexibility, excellent benefits, and the chance to make a real difference, this could be the perfect next step in your career.