Customer Team Member reference: 1059610

We're pleased to present a comprehensive review of the Customer Team Member opportunity at Co-op, located at 141 St John's Road, Edinburgh, EH5. This role offers a dynamic and engaging environment for individuals looking to build a career in customer service and retail, with a strong emphasis on community and colleague well-being.

Understanding the Opportunity: Customer Team Member at Co-op

The Customer Team Member role at Co-op is designed for those who thrive in a fast-paced, people-centric setting. This is more than just a job; it's an opportunity to become an integral part of a respected organisation with a long-standing commitment to its communities and its people.

Advantages for Aspiring Candidates:

• Competitive Compensation: With a pay rate of £12.60 per hour, this role offers an attractive hourly wage.
• Flexible Working: The part-time contract (12-20 hours per week) coupled with regular overtime provides flexibility, catering to various lifestyle needs. The varied shift patterns, including early mornings, afternoons, late evenings, and weekends, are negotiable and discussed at the interview stage, allowing candidates to shape their working week.
• Comprehensive Benefits Package: Co-op stands out with its exceptional benefits. Successful candidates will enjoy:
  • Generous Holiday Entitlement: 31 days of holiday (pro-rata for part-time roles), offering an excellent work-life balance.
  • Robust Pension Scheme: A pension with up to a 10% employer contribution demonstrates a commitment to long-term financial security.
  • Exceptional Discount: A significant 30% discount on all Co-op products in-store, plus an additional 10% on other brands, is a substantial perk.
  • Health and Well-being Support: Access to virtual healthcare services for the employee and their family, including GP appointments, mental health support, and more, highlights a holistic approach to employee welfare.
  • Financial Wellness: Wagestream offers innovative financial management tools, providing access to a percentage of earned pay before payday.
  • Dedicated Support: A 24/7 employee assistance service ensures support is always available.
• Paid Training and Development: Co-op provides full, paid training, ensuring you have the skills and knowledge to succeed. Furthermore, there is a strong focus on personal development and career progression, supported by market-leading policies for life events.
• Community Focus: This role offers the chance to actively support and engage with the local community through various activities and events.
• Inclusive Environment: Co-op is committed to building diverse teams and fostering an inclusive workplace where everyone can thrive. They actively welcome applications from all backgrounds and offer support for those with disabilities, including guaranteed interviews for eligible candidates through the Disability Confident scheme.
• Convenient Application: The ability to apply via a mobile device without a CV streamlines the application process.

Key Considerations for Your Career Path:

• Age Requirement: Please note that to work as a Customer Team Member at Co-op, you must be aged 18 or over due to the need to work before 6 am or after 10 pm.
• Shift Flexibility: While shifts are varied and negotiable, a genuine flexibility to work different patterns, including early mornings, late evenings, and weekends, is essential. Rotas are shared three weeks in advance, allowing for planning.
• Customer-Centric Mindset: The core of this role is providing friendly, thoughtful service. Candidates should have a genuine care for customers' needs, excellent interpersonal skills, and a positive approach to problem-solving.
• Team Collaboration: The ability to work effectively as part of a team, supporting colleagues and contributing to a positive store atmosphere, is crucial.
• Adaptability: As a Customer Team Member, you'll be involved in a range of tasks, from till operations and customer service to stocking shelves and maintaining store cleanliness. A positive attitude towards change and a willingness to learn new things will be highly beneficial.
• Application Process: Be prepared to complete two online assessments as part of the application, which should take approximately 20 minutes.

This Customer Team Member position at Co-op presents a fantastic opportunity for individuals seeking a rewarding career in a company that truly values its employees and the communities it serves. The comprehensive benefits, commitment to development, and inclusive culture make this role an attractive prospect for career growth and personal fulfillment.