Customer Team Member reference: 1059874

Discover a Rewarding Career as a Customer Team Member at Co-op, Launceston

Are you seeking a part-time role that offers genuine community impact, comprehensive benefits, and opportunities for personal growth? This Customer Team Member position at the Co-op in Newport Industrial Estate, Launceston, presents an excellent opportunity for individuals looking to build a career in a supportive and values-driven organisation.

This role is designed for individuals who thrive in customer-facing environments and are passionate about providing exceptional service. While no prior experience is strictly necessary, a genuine desire to help customers and contribute positively to a team is paramount.

Key Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op is renowned for its commitment to its colleagues. This role comes with an attractive array of benefits, including:
  • Generous Holiday Allowance: 31 days of holiday (pro rata) to ensure a healthy work-life balance.
  • Excellent Pension Scheme: Up to a 10% employer contribution to help secure your financial future.
  • Significant Staff Discount: A substantial 30% discount on all Co-op products in-store, plus 10% on other brands – a fantastic saving for everyday needs.
  • Health and Wellbeing Support: Access to virtual healthcare services, including GP appointments, mental health support, and nutritional/fitness consultations for you and your family.
  • Financial Wellbeing Tools: Wagestream provides access to a percentage of your earned pay, offering flexibility and control over your finances.
  • 24/7 Employee Assistance: Confidential support is available around the clock for any personal challenges.
• Paid Training and Development: Co-op invests in its people. You will receive full, paid training, equipping you with the skills and knowledge needed to excel. Furthermore, there's a commitment to dedicated support for your personal development and career progression.
• Work-Life Balance and Flexibility: While the role is part-time at 12 hours per week, there is the potential for regular overtime. The varied shifts, including afternoons, late evenings, and weekends, offer a degree of flexibility. Rotas are shared three weeks in advance and accessible via mobile, aiding in planning.
• Community Focused Environment: Co-op's long-standing commitment to its members and communities means you'll be part of an organisation that genuinely cares. You'll have opportunities to support local initiatives and events, fostering a strong sense of purpose.
• Inclusive Workplace: Co-op actively fosters a diverse and inclusive environment. They welcome applications from all backgrounds and are committed to making reasonable adjustments to support individuals with disabilities throughout the recruitment process.
• Simplified Application: The ability to apply using a mobile device without needing a CV streamlines the initial application process.

Key Considerations for Your Career Path:

• Shift Flexibility: The working pattern involves varied shifts, including afternoons, late evenings, and weekends. It's crucial to be comfortable with this flexibility and discuss your availability during the interview to ensure a good fit.
• Customer-Centric Approach: Success in this role hinges on a genuine care for customer needs and excellent people skills. If you enjoy interacting with people, solving problems, and contributing to a positive customer experience, this role will be highly rewarding.
• Adaptability: A positive approach to change and problem-solving is essential. You'll be involved in introducing new products and services, and supporting colleagues in adapting to these changes.
• Proactive Engagement: Beyond customer service, the role involves operational tasks like restocking shelves and maintaining store standards. A proactive and willing attitude towards all aspects of store operations will be beneficial.
• Career Progression: While this is a part-time role, Co-op's commitment to personal development suggests potential for growth within the organisation for those who demonstrate dedication and capability.

This Customer Team Member position at Co-op, Launceston, is more than just a job; it's an opportunity to become part of a company with a strong ethical foundation, a supportive culture, and a commitment to its people and communities. If you are looking for a role where you can make a difference, feel valued, and continuously learn, this could be the perfect next step in your career journey.