Customer Team Member reference: 1059940

Opportunity Review: Customer Team Member at Co-op (Stoke on Trent)

Are you seeking a role where you can make a real difference in your community while enjoying excellent employee benefits and a supportive work environment? This Customer Team Member position at the Co-op in Stoke on Trent presents a compelling opportunity for individuals looking to grow within a values-driven organization.

Key Advantages for Potential Candidates:

• Comprehensive Benefits Package: Co-op stands out with a generous array of benefits. Successful candidates will receive 31 days of holiday (pro-rata for part-time), a strong pension scheme with up to 10% employer contribution, and valuable virtual healthcare services for themselves and their families. A significant perk is the 30% discount on all Co-op products in-store, alongside 10% discounts on other brands.
• Supportive and Inclusive Culture: Co-op emphasizes fairness and colleague wellbeing. This role offers access to resources for physical, mental, and financial health, including innovative policies for significant life events. The company is committed to building diverse teams and fostering an inclusive workplace where everyone can thrive.
• Paid Training and Development: A major advantage is the provision of full, paid training, ensuring you are well-equipped for your responsibilities. The role also emphasizes dedicated support for personal development and career progression, making it an attractive option for those looking to build a long-term career.
• Flexible Working with Predictable Rotas: While this is a part-time role (16 hours per week with potential for regular overtime), the company offers a predictable working pattern with rotas shared three weeks in advance and accessible via mobile. This allows for better work-life balance planning.
• Community Engagement: This role offers the chance to actively support your local community by getting involved in various activities and events, aligning with Co-op's core values.
• Simplified Application Process: The ability to apply using a mobile device without needing a CV streamlines the initial application, making it more accessible.
• Additional Financial Support: The inclusion of Wagestream, a money management app allowing access to a percentage of earned pay, is a valuable tool for immediate financial needs.

Key Considerations for Your Career Path:

• Age Requirement: Due to the shift patterns potentially involving early mornings or late evenings, candidates must be 18 years of age or over.
• Early Start/Weekend Working: The working pattern requires availability for shifts starting at 6:30 am and including weekends. Specifics will be discussed during the interview, so candidates should assess their suitability for these hours.
• In-Store Bakery Experience: A portion of the role involves working in the in-store bakery. While full training is provided, an interest or aptitude for this area would be beneficial.
• Core Responsibilities: The role involves a range of tasks from customer service at tills and on the shop floor to restocking, cleaning, and engaging with customers about Co-op products and membership. A proactive and adaptable approach is key.
• Flexibility and Problem-Solving: The ideal candidate will have a positive approach to change and problem-solving and the flexibility to work various shifts.
• Application Assessments: Be prepared to complete two online assessments as part of the application process, which should take approximately 20 minutes.

This Customer Team Member role at Co-op offers a fantastic entry point into a company that genuinely cares for its employees and communities. If you are a customer-focused individual with a positive attitude and a desire for meaningful work, this could be an excellent step in your career journey.