Customer Team Member reference: 1058931

Customer Team Member Opportunity at Co-op

This is an exciting opportunity for individuals seeking a part-time role within a well-established and community-focused organization. The Customer Team Member position at Co-op offers a blend of customer interaction, operational duties, and the chance to be part of a supportive team. For those looking to embark on or continue a career in retail and customer service, this role presents a valuable stepping stone with significant benefits.

Advantages for Candidates:

• Comprehensive Benefits Package: Co-op stands out with an impressive array of benefits, including a generous 31 days of holiday (pro-rata for part-time), a strong pension scheme with up to 10% employer contributions, and immediate access to virtual healthcare services for you and your family. This holistic approach to employee wellbeing is a significant draw.
• Employee Discount: A substantial 30% discount on all Co-op products in-store, plus a 10% discount on other brands, offers tangible financial savings for team members.
• Financial Wellbeing Support: The inclusion of Wagestream, a money management app allowing access to a percentage of earned pay, demonstrates a commitment to supporting your financial health on a day-to-day basis.
• Career Development and Training: Co-op provides full, paid training and dedicated support for personal development. This is crucial for individuals looking to build foundational skills in retail and customer service, with a clear path for career progression.
• Work-Life Balance Considerations: While the role requires flexibility with varied shifts, the promise of rotas being shared three weeks in advance and accessible via mobile offers a degree of predictability and helps in managing personal commitments. The role also offers regular overtime opportunities, allowing for increased earnings if desired.
• Inclusive and Supportive Environment: Co-op emphasizes its commitment to building diverse and inclusive teams, celebrating differences, and supporting colleagues through life events with market-leading policies. The Disability Confident scheme further underscores this dedication to accessibility and equal opportunity.
• Community Engagement: This role offers the chance to actively support the local community through store activities and events, fostering a sense of purpose beyond day-to-day tasks.

Key Considerations for Candidates:

• Shift Flexibility: The working pattern involves varied shifts, including early mornings (from 5:30 am), afternoons, late evenings (up to 11 pm), and weekends. Candidates must be comfortable with this level of flexibility and discuss their availability during the interview process.
• Age Requirement: Due to the nature of the shifts, applicants must be aged 18 or over.
• Physical Demands: The role involves being on the shop floor, restocking shelves, and handling customer queries, which may require standing for extended periods and some physical tasks.
• Application Process: While convenient with mobile application and no CV required, candidates should be prepared to complete two short online assessments as part of the initial screening.
• Part-Time Hours with Overtime Potential: The core contract is for 16 hours per week. While regular overtime is available, candidates should ensure this aligns with their desired working hours and income expectations.

This Customer Team Member position is ideal for individuals who are proactive, enjoy interacting with people, and are looking for a role with tangible benefits and a supportive employer. If you are seeking an entry into the retail sector or wish to join an organization with strong ethical values and a commitment to its people and communities, this opportunity at Co-op is definitely worth exploring.