Customer Team Member reference: 1055337

Career Opportunity: Customer Team Member at Co-op, Church Street, Gamlingay

This review provides a comprehensive overview of the Customer Team Member position at Co-op's Church Street location in Gamlingay, aimed at assisting potential candidates in evaluating this opportunity and charting their career path.

Key Advantages for Candidates:

• Competitive Pay and Flexible Hours: The role offers a competitive hourly rate of £12.60, with guaranteed hours of 14 per week and the prospect of regular overtime. The shift pattern, while requiring some flexibility (2pm - 10pm two evenings per week with occasional 7am - 2pm shifts), is clearly outlined and further discussion is encouraged at the interview stage. This combination of stable pay and potential for additional hours makes it an attractive proposition.
• Exceptional Benefits Package: Co-op is renowned for its employee welfare, and this role is no exception. Candidates will benefit from:
  • A generous 31 days of holiday (pro-rata for part-time colleagues).
  • A significant pension contribution of up to 10% from the employer.
  • Access to virtual healthcare services for the employee and their family, including GP appointments, eye care, mental health support, and nutritional/fitness consultations.
  • A substantial 30% discount on all Co-op products in-store, plus 10% discounts on other brands.
  • Access to Wagestream, a financial wellness app for managing pay.
  • A 24/7 employee assistance service for comprehensive support.
• Comprehensive Training and Development: Co-op invests in its people. Candidates can expect full, paid training, equipping them with the necessary skills for success. Furthermore, there is a commitment to dedicated support for personal development and career progression, indicating a pathway for growth within the organization.
• Positive and Supportive Work Environment: The description emphasizes a friendly team environment and a commitment to colleague wellbeing. Co-op's ethos of fairness and community support extends to its employees, offering support for physical, mental, and financial wellbeing, along with market-leading policies for life events.
• Community Engagement: This role offers the chance to actively support the local community by getting involved in various activities and events, providing a sense of purpose beyond daily duties.
• Inclusive Workplace Culture: Co-op actively champions diversity and inclusion, welcoming applications from all backgrounds. They are committed to making reasonable adjustments during the recruitment process and are part of the Disability Confident scheme, ensuring a fair and supportive application experience.
• Convenient Application Process: The ability to apply using a mobile device without a CV significantly lowers the barrier to entry, making this opportunity accessible to a wider range of candidates.

Key Considerations for Candidates:

• Shift Pattern Flexibility: While the core evening shifts are defined, the mention of "occasional 7am - 2pm shift" and "to be discussed at interview" indicates a need for candidates to be open to some variation in their working hours. Understanding your personal availability and preferences for these varied shifts is crucial.
• Range of Responsibilities: As a Customer Team Member, you will be involved in a variety of tasks, including customer service at the till and on the shop floor, restocking shelves, and maintaining store cleanliness. Candidates should be prepared for a dynamic role that requires adaptability and a willingness to undertake a broad spectrum of duties.
• Emphasis on Customer Service: The role prioritizes delivering a great shopping experience by putting customers first. Individuals who genuinely enjoy interacting with people, are patient, and possess strong communication skills will thrive in this environment.
• Problem-Solving and Adaptability: The description highlights the need for a positive approach to change and problem-solving. Candidates who are proactive in identifying and resolving issues, and who embrace new products and services, will be well-suited.
• Application Assessment: Be prepared for two online assessments as part of the application process, which are estimated to take around 20 minutes to complete.

This Customer Team Member role at Co-op offers a compelling blend of competitive remuneration, extensive benefits, a supportive work environment, and opportunities for personal and professional growth. It's an ideal position for individuals who are customer-focused, adaptable, and seeking to contribute to a values-driven organization within their local community.