Customer Team Member reference: 1061497

This review offers an in-depth look at the Customer Team Member opportunity at Co-op, designed to help potential candidates make informed career decisions.

Role Overview: Customer Team Member at Co-op

Co-op is seeking dedicated Customer Team Members to join their vibrant team at the 44A Mill Road, Cambridge location. This role is ideal for individuals who thrive in a customer-facing environment and enjoy contributing to their local community. As a permanent, part-time position, it offers 12 hours per week with the potential for regular overtime, providing flexibility for those seeking supplemental income or a balanced work-life arrangement.

Key Advantages for Candidates:

• Generous Benefits Package: Co-op stands out with an impressive array of benefits. Colleagues are entitled to 31 days of holiday (pro-rata for part-time), a competitive pension scheme with up to a 10% Co-op contribution, and access to virtual healthcare services for themselves and their families.
• Significant Employee Discount: Enjoy a substantial 30% discount on all Co-op products in-store, along with 10% discounts on other brands, offering excellent savings on everyday purchases.
• Comprehensive Well-being Support: Co-op prioritizes employee well-being with extensive support for physical, mental, and financial health. This includes market-leading policies for significant life events such as bereavement, pregnancy loss, fertility treatment, and menopause, underscoring a commitment to taking care of their colleagues.
• Paid Training and Development: Full, paid training is provided, ensuring you have the skills and confidence to excel in your role. Dedicated support for personal development and career progression is also a key feature, offering a clear path for growth within the organization.
• Financial Flexibility: The 'Stream' app provides access to a percentage of your earned pay as you earn it, offering an innovative solution for immediate financial needs.
• Predictable Scheduling: Rotas are shared three weeks in advance and are accessible on your mobile device, allowing for better personal planning and predictability.
• Inclusive Workplace: Co-op is committed to building diverse and inclusive teams that reflect the communities they serve. They welcome applications from all backgrounds and are dedicated to creating a supportive environment where everyone feels they belong. They are also a proud participant in the Disability Confident scheme, offering interviews to disabled candidates who meet the minimum criteria.

Key Considerations for Candidates:

• Shift Flexibility: The working pattern involves shifts from 6:30 am to 1:30 pm and 3 pm to 10 pm, including weekends. While these will be discussed at the interview, candidates should be prepared for a range of hours.
• Diverse Responsibilities: As a Customer Team Member, you will be involved in a variety of tasks, including customer service at tills and on the shop floor, restocking shelves, and maintaining store cleanliness. A willingness to undertake a broad range of duties is essential.
• Community Engagement: A significant aspect of the role involves supporting the local community through various activities and events. Candidates who are passionate about making a positive local impact will find this particularly rewarding.
• Application Process: The application does not require a CV and can be completed via a mobile device. It involves two online assessments that take approximately 20 minutes to complete.

Who is this role best suited for?

This opportunity is ideal for individuals who possess:

• A genuine passion for customer service and a desire to meet customer needs.
• Excellent interpersonal skills, with the ability to build rapport with both customers and colleagues.
• A proactive and positive attitude towards change and problem-solving.
• The flexibility to adapt to varying shift patterns.

Joining Co-op as a Customer Team Member offers more than just a job; it's an opportunity to be part of a company with a strong ethical foundation, a commitment to its colleagues, and a tangible positive impact on its communities. The comprehensive benefits, robust support systems, and clear development pathways make this a compelling career choice for motivated individuals.