Homelessness Accommodation & Support Officer

Opportunity Review: Housing and Homelessness Support Role at West Lancashire Borough Council

West Lancashire Borough Council is embarking on an exciting and ambitious journey to deliver its new Vision and Priorities, with a strong emphasis on environmental sustainability, economic prosperity, inclusive communities, and financial resilience. For dedicated professionals seeking to make a tangible difference, this presents a compelling opportunity to join an organisation committed to customer-first service, responsibility, and collaborative problem-solving. If you are driven to challenge the status quo and achieve exceptional outcomes for the community, read on.

Your Impact and Growth:

This role is at the forefront of tackling a critical societal issue: homelessness. You will be instrumental in providing essential support to individuals experiencing housing crises, empowering them to rebuild their lives and achieve long-term stability. The core of this position involves:

• Directly assisting individuals in crisis with empathy and effectiveness.
• Managing a caseload with a focus on solution-oriented approaches.
• Collaborating seamlessly with internal teams and external partners to provide comprehensive support.
• Making confident decisions under pressure, demonstrating organizational prowess and a proactive mindset.
• Championing dignity, independence, and sustainable solutions for those in need.

What Makes This Role Stand Out:

Beyond the intrinsic reward of making a profound impact, West Lancashire Borough Council offers a supportive and progressive work environment. Candidates can expect:

• Career Development: The council explicitly supports your personal development, indicating a commitment to nurturing your professional growth.
• Work-Life Balance: Acknowledged work-life balance policies, coupled with flexible working arrangements, aim to create a sustainable and fulfilling career.
• Competitive Compensation and Benefits: A competitive salary (£28,598 to £31,022 per annum) is complemented by a strong benefits package, including a generous employer pension contribution and ample annual leave.
• Collaborative Culture: The description highlights a "can-do attitude" and a culture of working together, suggesting a positive and supportive team dynamic.
• Meaningful Contribution: This is an opportunity to be part of a team directly addressing homelessness and contributing to the well-being of the West Lancashire community.

Key Considerations for Aspiring Candidates:

To thrive in this role, candidates should possess the following:

• Relevant Experience: Previous experience in housing, homelessness services, or support roles is highly valued.
• Exceptional Communication Skills: The ability to communicate effectively and empathetically with individuals in challenging circumstances is paramount.
• Resilience and Compassion: A deep-seated commitment to supporting vulnerable individuals and understanding the complexities of housing insecurity is essential.
• Organizational and Problem-Solving Acumen: Strong organizational skills, a solution-focused approach, and the confidence to make decisions under pressure are critical for managing caseloads and achieving positive outcomes.
• Passion for Advocacy: A genuine desire to advocate for and empower individuals towards independence and stability.

If you are a compassionate and resilient individual eager to contribute to a transformative journey and make a tangible difference in people's lives, this role at West Lancashire Borough Council offers a rewarding path for your career.