Lloyds Banking Group - Customer Support - Chatham

Embark on a Rewarding Career in Customer Support with Lloyds Banking Group

This opportunity at Lloyds Banking Group presents a compelling entry point into the financial services sector, designed for individuals passionate about making a tangible difference in people's lives. If you're looking for a role that offers both stability and significant growth potential, read on to discover why this position is an excellent choice for your career journey.

Key Advantages for Aspiring Candidates:

• Structured Career Progression: This role is more than just a job; it's a foundation for a long-term career. Lloyds Banking Group offers a robust Skill Progression Framework. This means your dedication to learning new skills and taking on new responsibilities will be directly rewarded, with the potential to increase your salary significantly to £30,750 at the highest skill level.
• Invested Development: The initial 12 months in a customer service role are crucial for building a deep understanding of customers and services. This hands-on experience is complemented by opportunities to earn valuable accreditations, preparing you for a diverse range of future roles within the Group.
• Flexible Working Opportunities: Understanding the importance of work-life balance, Lloyds Banking Group supports flexible working. While the core of this role is branch-based, there are clear pathways to transition into remote roles, offering flexibility in when and where you work, including customer support via phone, social media, web-chat, and video calls.
• Inclusive and Values-Driven Culture: Join an organisation that genuinely prioritizes its people and communities. Their commitment to inclusivity, diversity, and creating a supportive environment is evident in their pioneering initiatives. If you thrive in a culture where you can be your best self, this is a place where you'll feel you belong.
• Comprehensive Benefits Package: Beyond a competitive salary that starts at £25,000 and rises to £25,750 after six months, you'll benefit from a generous pension contribution (up to 15%), private medical insurance, share schemes, discounted shopping, a generous holiday allowance that increases with service (starting at 22 days plus bank holidays), and a range of wellbeing initiatives.
• Diverse Career Pathways: After establishing a strong foundation, the Group offers numerous avenues for advancement. Explore specializations in Digital, Operations, Fraud, Financial Planning, or step into leadership positions. This role is a stepping stone to a vast array of possibilities within a leading financial institution.

Key Considerations for Your Career Path:

• Branch-Based Foundation: The initial phase of this role is branch-based, requiring you to work across locations in Chatham, Gravesend, and Dartford, including Saturdays. This provides invaluable face-to-face customer interaction and service experience.
• Commitment to Learning: The role emphasizes a strong commitment to continuous learning and skill development through the Skill Progression Framework. Candidates should be eager to acquire new competencies and embrace opportunities for growth.
• Core Skills: While no prior financial services experience is required, a genuine passion for helping people, strong interpersonal skills, empathy, integrity, and a proactive, team-oriented approach are essential.
• Homeworking Criteria: For those looking to transition to remote roles, meeting homeworking criteria, such as having a dedicated, quiet workspace and a stable internet connection, will be necessary.
• End Date & Closing: The role has an end date of Friday, 12th December 2025. Given the significant interest these roles typically generate, prompt application is highly recommended to avoid missing out.

This Customer Support role at Lloyds Banking Group is an exceptional opportunity for individuals seeking a career with purpose, excellent training, and a clear path for advancement. If you are a motivated, customer-focused individual ready to learn and grow within a supportive and progressive environment, we encourage you to explore this exciting prospect.