Lloyds Banking Group - Customer Support - Louth

Embark on a Rewarding Career in Customer Support with Lloyds Banking Group

This part-time Customer Support role presents an exceptional opportunity for individuals eager to build a meaningful career within a leading financial institution. Located across the welcoming communities of Louth, Horncastle, and Skegness, this position offers a blend of face-to-face customer interaction and the potential for remote work as your skills and career develop. If you're a compassionate, customer-focused individual looking for a role where you can truly make a difference, this could be the perfect launchpad for your professional journey.

Key Advantages for Potential Candidates:

• Clear Career Progression: Lloyds Banking Group is committed to fostering long-term careers, not just offering jobs. The robust Skill Progression Framework is a standout feature, allowing you to actively increase your earning potential by developing new skills and taking on additional responsibilities. This structured approach provides a tangible path to growth, with the highest skill level offering a significant salary increase.
• Diverse and Flexible Working: The role begins with invaluable face-to-face experience in branch settings. However, the organization actively supports a transition to remote working, leveraging various communication channels including phone, social media, web-chat, and video calls. This flexibility caters to different working preferences and lifestyle needs, especially with the initial 31.5 hours per week, including Saturdays, allowing for a good work-life balance.
• Investment in Your Development: A minimum of 12 months in a customer service role is designed to build a strong foundation. During this time, you'll gain a deep understanding of customer needs, financial services, and the company's core values. This foundational period is crucial for mastering new skills and earning accreditations, preparing you for a wide array of future opportunities within the Group.
• Inclusive and Supportive Culture: Lloyds Banking Group places a strong emphasis on diversity and inclusion, creating an environment where everyone feels they belong and can thrive. Their commitment is evident in initiatives like setting diversity goals, offering a menopause health package, and a dedicated Working with Cancer program. They are particularly keen to welcome applications from under-represented groups and are a disability confident employer, offering reasonable adjustments throughout the recruitment process.
• Comprehensive Benefits Package: Beyond a competitive salary that grows with your skills, you'll benefit from a generous pension contribution, an annual performance-related bonus, private medical insurance, share schemes, and a range of lifestyle-adaptable benefits. With 22 days of holiday (increasing with service) plus bank holidays, alongside extensive wellbeing initiatives and generous parental leave, this role offers significant value.

Key Considerations for Your Career Path:

• Foundation in Customer Service: The initial 12-month period in a customer-facing role is a non-negotiable aspect of this position. While no prior financial services experience is required, a genuine passion for helping people and a commitment to developing strong customer relationships are essential.
• Geographic Flexibility: While based in Louth, Horncastle, and Skegness, the requirement to work across branches within a reasonable distance should be considered. For those looking towards remote work opportunities, meeting homeworking criteria (such as a dedicated, quiet workspace and stable internet) will be necessary.
• Proactive Skill Development: The Skill Progression Framework is a powerful tool for career advancement, but it requires a proactive and engaged attitude from the candidate. Embracing learning, seeking out new skills, and taking on new challenges will be key to maximizing your earning potential and career trajectory.
• Customer Empathy and Integrity: The role hinges on exceptional customer service. Candidates must possess a natural ability to empathize, act with honesty and integrity, and be dedicated to resolving queries and building customer confidence. This is not just about processing transactions, but about building relationships and trust.

This Customer Support position at Lloyds Banking Group is more than just a job; it's an invitation to grow, learn, and contribute to a company that values its people and its purpose. If you're ready to embark on a career journey that offers development, flexibility, and a chance to make a real impact, this opportunity is well worth exploring.