Performance Risk & Assurance Manager

## Unlocking Potential: A Deep Dive into the Performance Risk & Assurance Manager Role at East Midlands Railway East Midlands Railway (EMR) presents a compelling opportunity for individuals passionate about driving operational excellence and shaping the future of rail travel. As an accredited Top Employer, EMR fosters a culture of inclusivity and empowerment, recognizing that its over 2,600 employees are the cornerstone of its success. This review aims to illuminate the advantages and key considerations for prospective candidates considering the **Performance Risk & Assurance Manager** position, guiding them in their career development. This role is pivotal in ensuring EMR consistently meets its operational performance obligations and ambitious targets. It offers a unique chance to contribute directly to customer satisfaction and the sustainable growth of a vital transport network serving over 30 million passengers annually. ### Key Advantages for Your Career Path: This position offers a robust platform for professional growth and impact. Here’s why it’s an attractive prospect: * **Strategic Influence and Decision Making:** You will be instrumental in identifying and mitigating risks, as well as capitalizing on opportunities that directly influence business decisions. Your data-driven insights will inform performance planning and forecasting, empowering you to shape strategy at a high level. * **Cross-Functional Collaboration:** Working collaboratively across the East Midlands Joint Partnership, including with Network Rail and other operators, provides invaluable experience in complex stakeholder management and strategic alignment within the wider rail ecosystem. * **Development of Expertise:** The role demands a deep understanding of performance management frameworks, analytical techniques, and risk management processes. This will hone your skills in data analysis, reporting, and presenting complex information to diverse audiences. * **Tangible Impact:** You'll see the direct results of your work in improved operational performance, enhanced customer experiences, and a more reliable railway for the East Midlands. * **Commitment to Diversity and Inclusion:** EMR's proactive approach to embracing diversity and fostering an inclusive culture means you’ll be part of a forward-thinking organization that values authenticity and encourages applications from underrepresented groups. ### Key Considerations for Potential Candidates: To thrive in this role and make the most of this career opportunity, consider the following: * **Analytical Prowess:** A strong aptitude for data analysis, trend identification, and the ability to translate complex data into actionable insights is paramount. Experience with analytical tools such as Power BI, Business Objects, or Tableau is highly valued. * **Performance Management Acumen:** A solid understanding of performance management frameworks and key performance indicators (KPIs) within a complex operational environment is essential. * **Stakeholder Engagement Skills:** Excellent communication, presentation, and report-writing abilities are crucial for effectively conveying performance risk insights to stakeholders at all levels, from operational teams to senior leadership. * **Proactive and Solution-Oriented Mindset:** The role requires identifying potential issues before they escalate and proposing effective, data-backed solutions. * **Rail Industry Familiarity (Desirable):** While not strictly mandatory, knowledge of rail industry systems like TRUST, Compass, or Integrale would be a significant asset, allowing for a quicker ramp-up and deeper understanding of the operational landscape. * **Organizational Agility:** The ability to manage multiple priorities effectively and maintain a high level of accuracy in a dynamic environment is key. ### Why East Midlands Railway? EMR offers a compelling proposition beyond the role itself: * **Supportive and Forward-Thinking Environment:** You will join a team dedicated to continuous improvement, with opportunities to influence performance strategy and contribute to a positive work culture. * **Exceptional Benefits Package:** * Competitive salary. * Excellent defined benefit pension scheme. * Generous holiday entitlement (32 days, rising to 34 after two years). * Flexible working hours. * Substantial travel benefits, including free First Class duty travel on the EMR network, free standard leisure travel across specific networks, and discounted leisure travel for friends and family. * Access to a comprehensive employee benefits portal with discounts and schemes like Cycle to Work. This Performance Risk & Assurance Manager role at East Midlands Railway is an exceptional opportunity for a driven professional to make a significant contribution to a dynamic and customer-focused organization. By leveraging your analytical skills and passion for performance, you can play a vital part in shaping the future of rail travel in the East Midlands.