Securities Services Production Management Global Lead - Director reference: 25923528

## Revolutionize Global Finance: A Strategic Leadership Opportunity in Production Support at Citi Are you a seasoned leader with a passion for driving innovation and operational excellence within the financial industry? Citi's Technology team is seeking a **Global Custody Production Support Lead** to play a pivotal role in shaping the future of global finance. This is an exceptional opportunity to contribute to systems that handle trillions of dollars daily, operating on a global scale across over 180 countries. If you're eager to influence economies, drive innovation, and grow your career within a supportive and flexible environment, this role is for you.

This position offers a chance to be at the forefront of significant, business-critical initiatives, including:

• Leading the strategic development and execution of a global production support strategy, ensuring alignment with business objectives and stringent regulatory requirements.
• Spearheading key transformations such as Single Event Processing migrations and "Move to Common" initiatives.
• Playing an instrumental role in the groundbreaking Custody Digital Ledger program, paving the way for the launch of custody digital assets in 2026.

Operationally, you will be instrumental in:

• Overseeing the incident management process, guaranteeing prompt resolution of production issues and conducting in-depth root cause analysis to implement preventative measures.
• Proactively identifying and mitigating potential risks to production environments through rigorous system performance monitoring and trend analysis.
• Driving advancements in IT Service Management by championing Change Control, identifying automation opportunities, and enhancing tooling for streamlined workflows and improved monitoring.

Beyond technical oversight, this role demands strong leadership and people management skills. You will be responsible for:

• Communicating a clear strategic vision across global teams.
• Owning performance management, training, and career development for the global custody Production Support staff.
• Effectively managing relationships with third-party vendors providing crucial support for custody applications.

Key Advantages for Candidates:

This role presents a unique platform for career advancement and impact:

• Strategic Influence: Directly contribute to the evolution of global finance by leading critical technological initiatives that shape economies and introduce new asset classes.
• Innovation at Scale: Work with advanced technologies, including AI, and contribute to the development of systems that operate at an unparalleled global scale.
• Career Development: Benefit from mentorship, continuous learning opportunities, and a supportive environment committed to your professional growth.
• Flexible Work Environment: Citi offers a business casual workplace with a hybrid working model, allowing for up to two days of remote work per week, promoting a healthy work-life balance.
• Comprehensive Benefits Package: Beyond a competitive salary, enjoy 27 days of annual leave, a performance-related bonus, private medical care, life insurance, an employee assistance program, a pension plan, paid parental leave, and exclusive employee discounts.
• Impactful Work: Solve real-world challenges that affect millions of individuals and businesses globally.

Key Considerations for Candidates:

To thrive in this role, candidates should possess:

• Extensive Industry Experience: A deep understanding of the financial services industry and production support operations is essential.
• Proven Global Leadership: Demonstrated success in managing and influencing diverse global teams, including direct reports, matrixed organizations, and key stakeholders.
• Crisis Management Expertise: A strong track record of effectively leading responses during disruptive events and managing crises.
• Continuous Improvement Mindset: A proven ability to drive results and foster a culture of continuous improvement within production environments.
• Organizational Transformation Acumen: Experience navigating and leading change within large, complex organizations.
• Exceptional Relationship Management: Strong capabilities in building and maintaining relationships with internal and external stakeholders.
• Financial Acumen: Experience with financial planning and maintaining cost discipline.
• Talent Development Skills: A genuine commitment to staff engagement and fostering the growth of team members.
• Educational Background: A Bachelor's or University degree is required, with a Master's degree and managerial experience being preferred.

This position is an excellent opportunity for a driven and experienced leader to make a significant impact on the global financial landscape while advancing their career within a dynamic and forward-thinking organization. If you are ready to engineer the future of finance, we encourage you to explore this exciting role.