Senior Customer Service Advisor reference: 0000074782

Discover Your Career Path as a Senior Customer Service Advisor at Barclays

Are you a dedicated individual with a passion for helping others and a knack for resolving complex customer needs? Barclays is inviting you to join their esteemed Customer Care team as a Senior Customer Service Advisor. This is more than just a job; it's an opportunity to build a meaningful career within a renowned financial institution, where your empathy, dedication, and exceptional service skills will be highly valued.

Whether your background is in customer service, retail, hospitality, or any other customer-facing role, your transferable skills are sought after. You'll be a vital point of contact for Barclays' retail banking customers, offering expert guidance and support both in-branch and at local hubs.

Advantages for Candidates:

• Meaningful Impact: Directly contribute to making a real difference in the lives of Barclays customers every day by resolving their more complex queries and needs.
• Career Growth: Barclays positions this role as the beginning of a career, offering opportunities for professional development and advancement within the organization.
• Comprehensive Benefits: Receive a competitive starting salary of £27,500, along with a robust benefits package including a pension plan, private medical insurance, life insurance, and income protection.
• Supportive Environment: Benefit from full training and the collaborative support of a dedicated team, ensuring you have the tools and assistance needed to succeed.
• Develop Key Skills: Enhance your expertise in customer service, problem-solving, and potentially leadership, by handling diverse customer scenarios and contributing to process improvements.

Key Considerations for Your Career Path:

• Complex Problem-Solving: This role goes beyond basic inquiries, requiring you to tackle more intricate customer issues, providing personalized and unique resolutions.
• Proactive Improvement: You'll be encouraged to identify areas for enhancement in customer care processes, provide feedback, and even coach colleagues, demonstrating initiative and leadership potential.
• Cross-Functional Collaboration: Success in this role involves working closely with various teams across the bank, aligning customer care processes and ensuring seamless operations.
• Adaptability: The role involves working 5 days per week, including some weekends, necessitating flexibility and effective time management.
• Continuous Learning: Staying abreast of industry trends and best practices to improve customer care efficiency and effectiveness is a key expectation, fostering a mindset of continuous development.
• Leadership Potential: While not all roles involve direct supervision, the description outlines expectations for leadership behaviors (Listen, Energise, Align, Develop) for those who may guide and support teams, or for individual contributors who manage their own workload and contribute to broader projects.
• Barclays Values: A strong alignment with Barclays' core values – Respect, Integrity, Service, Excellence, and Stewardship – and their Mindset of Empower, Challenge, and Drive is crucial for success and integration within the company culture.

If you're seeking a role where your commitment to service excellence is recognized and where you can truly build a lasting career, the Senior Customer Service Advisor position at Barclays presents a compelling opportunity.