Spanish Customer Service Representative (UK Wide, Work at Home, UK, GB)

Opportunity Review: Spanish-Speaking Customer Service Representative with Foundever®

This exciting opportunity with Foundever® offers a chance to join a leading global customer experience (CX) provider, supporting a prestigious luxury clothing and accessories brand. For candidates fluent in Spanish seeking a stable, remote role, this position presents a compelling blend of professional growth and attractive benefits.

Key Advantages for Candidates:

• Work from Home Flexibility: Enjoy the comfort and convenience of a remote role, based within the UK. This offers a significant advantage for work-life balance and eliminates commute-related stress.
• Career Development with a Global Leader: Foundever® is a respected name in the CX industry, providing a platform to gain experience with well-known brands. The description highlights that 84% of individuals grow within the company, underscoring strong career advancement potential.
• Comprehensive Training: A fully paid, two-week training program ensures you're well-equipped to excel in your role, covering all necessary skills and product knowledge. This is a fantastic investment in your professional development.
• Attractive Benefits Package: Beyond a competitive salary, candidates can look forward to regular incentives and a substantial 30% discount on all Coach and Kate Spade products. This offers a tangible perk for those who appreciate luxury goods.
• Varied Communication Channels: The role involves interacting with customers via phone, email, live chat, WhatsApp, and social media. This offers a dynamic and engaging experience, allowing you to hone a wide range of communication skills.
• Supportive and Inclusive Culture: Foundever® emphasizes its commitment to diversity and inclusivity, striving to create a comfortable and adaptive working environment for all associates.

Key Considerations for Candidates:

• Language Proficiency: Fluency in Spanish (oral, written, and listening) is a non-negotiable requirement for this role. Candidates must be confident in their ability to communicate effectively in Spanish.
• Customer-Centric Mindset: The role demands a genuine passion for delivering exceptional customer experiences. You should be empathetic, understanding, and driven by customer satisfaction.
• Adaptability and Multi-channel Skills: The ability to seamlessly switch between different communication platforms is crucial. Candidates should be comfortable and proficient across various digital channels.
• Shift Work: While the core working days are Monday to Friday, the opening hours are extensive (08:30 to 20:00), with Saturday operations from 08:00 to 17:00. Candidates should review these hours to ensure they align with their personal availability and preferences.
• No Sponsorship Offered: Please note that Foundever® is unfortunately unable to offer sponsorship for this role, meaning candidates must have the right to work in the UK.
• Salary: The stated salary is £23,809.50 per annum, pro-rated and paid monthly. Candidates should assess if this aligns with their financial expectations.

Guidance for Your Career Path:

This position is an excellent stepping stone for individuals looking to build a robust career in the customer experience sector, particularly within the luxury retail space. The emphasis on multi-channel support and delivering high-quality service will equip you with transferable skills valuable across many industries. If you are passionate about language, customer interaction, and the world of luxury brands, this role offers a rewarding environment to grow and make a real impact.