Tusker Contract Admin Advisor - Watford

Career Opportunity: Contract Management Advisor

This role presents a fantastic opportunity for an individual looking to contribute to a forward-thinking organisation that is committed to sustainability and employee well-being. As a Contract Management Advisor, you will play a pivotal role in ensuring the smooth and efficient administration of customer agreements, directly impacting the exceptional service delivered to drivers and clients.

What This Opportunity Offers:

• Career Growth and Skill Development: This position is designed for individuals who are eager to expand their skillset and knowledge base. The company actively invests in its colleagues, providing a platform for continuous learning and professional development within the dynamic world of car leasing and employee benefit schemes.
• Flexible Working Environment: The organization champions flexible working, with an initial six-month period of full-time office-based work in Watford, followed by a hybrid model that allows for a balance between office collaboration and remote work. This flexibility is a significant advantage for candidates seeking to integrate work and personal life effectively.
• Impactful Contribution: You will be part of an award-winning car leasing company with a strong commitment to environmental sustainability. Your work will directly support the drive towards planet-positive mobility and a more sustainable future, aligning with the values of environmentally conscious professionals.
• Supportive and Inclusive Culture: The company fosters an inclusive culture where diversity is celebrated, and all colleagues are encouraged to feel a sense of belonging. They have a proven track record of implementing initiatives to support under-represented groups and offer a comprehensive benefits package.
• Comprehensive Benefits Package: Beyond a competitive salary, this role comes with attractive benefits, including a generous pension contribution, annual performance-related bonuses, share schemes, lifestyle-adaptable benefits like discounted shopping, ample holiday entitlement, and robust wellbeing initiatives.

Key Considerations for Potential Candidates:

• Customer-Centric Approach: The core of this role involves delivering exceptional customer service. Candidates should possess a strong empathy for customers, an ability to resolve issues efficiently, and a proactive attitude towards exceeding service expectations. Experience in handling customer interactions via phone and email is essential.
• Organizational and Administrative Prowess: High attention to detail, meticulousness in managing systems and ensuring data accuracy, and strong organizational and time management skills are paramount. You will be responsible for managing amendments to agreements and ensuring compliance with employer-specific details.
• Communication and Problem-Solving Skills: Excellent verbal and written communication skills are vital for liaising with drivers and internal stakeholders. The ability to handle challenging conversations professionally and with a solutions-oriented mindset will be highly valued.
• Proactive and Accountable Mindset: Candidates should be self-starters who take ownership of their tasks from start to finish, proactively seeking out information and resolving issues. The ability to work both independently and collaboratively within a team is also crucial.
• Adaptability and Learning Agility: While Salesforce experience is desirable, a willingness to learn and adapt to new systems and processes is more important. An inquisitive nature that seeks to understand context and impact will be a significant asset.

This Contract Management Advisor position offers a compelling blend of professional challenge, personal development, and the opportunity to contribute to a company with a meaningful purpose. If you are a detail-oriented, customer-focused, and ambitious individual seeking a rewarding career move, this role warrants your serious consideration.