Business Change Manager

Opportunity Overview: Business Change Manager at East Midlands Railway

East Midlands Railway (EMR) is inviting passionate and experienced professionals to join their dynamic team as a Business Change Manager. This role presents a significant opportunity to shape the future of business change within a highly accredited and customer-focused organization. EMR's commitment to being a "Top Employer" nine times over underscores their dedication to fostering an empowering environment where employees can thrive and bring their authentic selves to work.

EMR is actively championing diversity and inclusion, recognizing the value of a workforce that reflects the communities they serve. They encourage applications from individuals who identify with groups that are currently under-represented, creating a welcoming space for all.

Key Advantages for Candidates:

• Strategic Impact: This role offers the chance to own and develop the overarching Business Change Management strategy and framework for EMR. You'll be instrumental in ensuring successful benefits realization, long-term embedment, and user adoption of projects across the entire portfolio.
• Portfolio and Project Leadership: You will have the opportunity to drive EMR's Business Change strategy at both the portfolio level and through tactical change activities within individual projects. This offers a broad scope of influence and engagement.
• Mentorship and Capability Building: A significant aspect of this role involves providing specialist, tailored support, training, and mentoring to the EMR project community. This is an excellent opportunity to upskill colleagues and build a robust Business Change Management capability within the organization.
• Executive Engagement: You will have direct exposure to and engagement with Executives, providing regular updates and escalating critical risks and issues. This is a prime opportunity to influence decision-making at the highest levels and drive top-down change initiatives.
• Career Development and Upskilling: EMR is dedicated to supporting its employees' growth. This role offers various training opportunities and the chance to contribute to building a community of best practice in Business Change Management, directly contributing to your professional development.
• Comprehensive Benefits Package: Beyond a competitive salary, EMR offers an attractive package including an excellent defined benefit pension scheme, generous holiday entitlement (starting at 32 days, rising to 34), flexible working hours, and significant travel benefits (free first-class duty travel, free standard leisure travel, and discounted national leisure travel for yourself, partners, and dependants).

Key Considerations for Aspiring Candidates:

• Strategic and Operational Agility: The ideal candidate will be a self-starter capable of seamlessly transitioning between strategic planning and hands-on operational execution. The ability to direct and influence colleagues up to an Executive level is crucial.
• Change Management Expertise: A strong foundation in Business Change Management principles, frameworks, and tools is essential. This includes a solid understanding of the human element of change and the processes involved in guiding individuals through transitions. A relevant qualification (e.g., Prosci, CCMP) or equivalent experience is required.
• Proactive Problem-Solving: You'll need to demonstrate a proven ability to anticipate change resistance, develop effective mitigation plans, and proactively identify and address issues at an early stage, communicating these clearly to senior stakeholders.
• Communication and Stakeholder Management: Excellent written, verbal, and presentation skills are paramount. The ability to communicate effectively with diverse audiences, from front-line staff to senior executives, is a cornerstone of this role.
• Adaptability in Ambiguity: The railway industry is dynamic, and this role requires a high degree of adaptability and flexibility to navigate ambiguous situations and drive change effectively.
• Familiarity with Project Lifecycles: A good understanding of Project Management methodologies and the various phases of the project lifecycle will be beneficial for seamless integration and collaboration within project teams.

This Business Change Manager position at East Midlands Railway offers a compelling proposition for experienced change professionals seeking to make a tangible impact within a reputable and forward-thinking organization. If you are driven by a passion for effective change management and wish to contribute to a sustainable and customer-centric railway, this could be your next significant career move.