Christmas Customer Assistant - Food - Bury St Edmunds reference: 6253631569

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Opportunity Review: Customer Assistant (Foods) at M&S

This role presents an exciting opportunity for individuals passionate about retail and customer service to join the esteemed M&S Foods team. As a Customer Assistant, you'll be at the forefront of delivering exceptional customer experiences, acting as a brand ambassador for M&S's renowned high-quality products and value.

Key Advantages for Candidates:

• Brand Immersion: Become intimately familiar with M&S Food products, developing expertise that allows you to confidently recommend and sell them.
• Customer Centricity: The role emphasizes putting customers first, offering a chance to hone your interpersonal skills and build genuine connections.
• Digital Fluency Development: Gain practical experience utilizing digital tools like the Sparks App and in-store devices, enhancing your digital literacy in a retail context.
• Team Collaboration: Foster a positive and inclusive work environment by actively supporting colleagues and contributing to a strong team dynamic.
• Adaptability and Flexibility: Develop valuable retail agility by working across various store areas, adapting to changing demands and gaining a broad understanding of store operations.
• Career Growth Potential: M&S is investing in a digital future, suggesting opportunities for those who embrace innovation and are eager to contribute to industry advancements.
• Financial Incentive: A premium hourly rate is offered for late-night hours, providing an attractive earning potential for committed individuals.

Key Considerations for Your Career Path:

• Work Schedule: The primary work pattern involves late-night shifts on specific days: Monday (18:00 - 00:00), Thursday (18:00 - 00:00), Saturday (18:00 - 00:00), and Sunday (18:00 - 00:00).
• Age Requirement: Due to the late-night working hours and compliance with health and safety legislation, applicants must be 18 years of age or older.
• Peak Period Demands: Be prepared for an increased workload during the weeks of December 14th and 21st, where full-time hours may be required to meet operational needs.
• Unsocial Hours Premium: The additional £3.00 per hour premium is specifically applied to hours worked between 22:00 and 06:00.
• Proactive Engagement: Success in this role requires a proactive approach to customer interaction, going beyond transactional service to understand needs and offer personalized recommendations.
• Commitment to Excellence: A strong work ethic, attention to detail, and a commitment to continuous improvement through feedback are essential for thriving in this position.

This role at M&S is ideal for individuals who are passionate about food, enjoy engaging with people, and are looking for a dynamic retail environment. It offers a solid foundation for developing key customer service, digital, and teamwork skills, with the potential to grow within a forward-thinking organization. If you are a dedicated individual ready to embrace these aspects, this Customer Assistant position could be a significant step in your retail career journey.